Hi, I’m
Austin Morris
Glendale,AZ
Summary
To obtain a position within a company where I can utilize my knowledge and skills as well as learn new skills in a professional setting with room for advancement.
Overview
12
years of professional experience
Work History
EMPIRE METAL PRODUCTS
Welder
04.2024 - 07.2024
Job overview
- Responsibilities include but are not limited to ensuring HVAC metal parts are properly welded and pinned to fit each piece. Includes lining, shaping metal evenly for complete customer satisfaction.
- 602-424-9980
MERCEDES BENZ
Product Specialist
05.2019 - 03.2024
Job overview
- Specialize in vehicle functionalities and infotainment system mastery across multiple platforms with a focus on educating customers as well as colleagues. Successfully completed required product, systems, and communications training.
- 623-815-3900
MERCEDES BENZ
Service Valet
08.2017 - 05.2019
Job overview
- Responsibilities included but were not limited to checking in customers to get them to their service advisors. Shuttling clients to and from dealership as needed once vehicle repairs were completed. Ensuring every client was taken care of and helped in a timely manner.
OLIVE GARDEN
Host / Server
01.2013 - 06.2017
Job overview
- Responsibilities included but were not limited to order memorization, multi-tasking, entering customer orders, utilizing computer software, collecting money, and ensuring complete customer satisfaction.
- 623.434.4664
US BANK
Personal Banker
05.2014 - 02.2015
Job overview
- As a personal Banker/ Teller, responsibilities not only included everyday handling of clients deposits and withdrawals etc. It also includes taking care of New checking and saving accounts, selling customers on potential loan opportunities and lines of credit.
- Branch Closed
KALIEDOSCOOPS ICE CREAM
Manager
08.2012 - 11.2013
Job overview
- Position: Manager
- Business closed.
Education
MERCEDES BENZ EQ EXPERIENCEBirmingham, AL
11.2022
MERCEDES BENZ BRAND IMMERSIONBirmingham, AL
10.2020
MERCEDES BENZ BRAND 2021 S CLASS TRAININGLong Beach, CA
05.2020
MERCEDES BENZ PRODUCT SPECIALIST TRAININGLong Beach, CA
09.2019
AMERICAN DENTAL CODERS ASSOCIATIONPhoenix, AZ
05.2015
University Overview
Credential: Certified Dental Billing Specialist (CDBS)
BOULDER CREEK HIGH SCHOOLAnthem, AZ
Diploma from General Education
05.2013
Skills
- Excellent communication skills
- Excellent problem solver
- Certified Dental Billing Specialist
- Working knowledge of computer software
- (Microsoft Windows 95-98, 2000, NT, XP, and 2010)
- NTG 51 NTG 55 NTG 60 (MBUX) 70
- Working knowledge of insurance
- Excellent customer service skills
- Dental anatomy & terminology
- Working knowledge of CDT, CPT & ICD-10-CM code sets
- Critical thinking
- Equipment operation
- Personal protective equipment
- Precision measuring tools
- Surface preparation
- Materials selection
- First aid training
- Heat treatment
- Product demonstrations
- Outstanding interpersonal skills
- Product marketing
- Sales support
- Product performance monitoring
- High technical skills
- Product customization
- Public relations
- Excellent positive attitude
- Customer service
- Teamwork and collaboration
- Customer needs assessment
- Analytical and methodical
- Friendly and patient
- Remote technical support
- Highly professional
- Active listening
- Customer service expert
- Attention to detail
- User training
- Call management
- System performance assessments
- Technical issues analysis
- Support services
- Data recovery
- Error detection
- Creative issue resolution
Timeline
Welder
EMPIRE METAL PRODUCTS
04.2024 - 07.2024
Product Specialist
MERCEDES BENZ
05.2019 - 03.2024
Service Valet
MERCEDES BENZ
08.2017 - 05.2019
Personal Banker
US BANK
05.2014 - 02.2015
Host / Server
OLIVE GARDEN
01.2013 - 06.2017
Manager
KALIEDOSCOOPS ICE CREAM
08.2012 - 11.2013
MERCEDES BENZ BRAND IMMERSION
MERCEDES BENZ BRAND 2021 S CLASS TRAINING
MERCEDES BENZ PRODUCT SPECIALIST TRAINING
AMERICAN DENTAL CODERS ASSOCIATION
BOULDER CREEK HIGH SCHOOL
Diploma from General Education
MERCEDES BENZ EQ EXPERIENCE
Employee of the Month
Mercedes Benz May of 2019