Austin Newton
TROY,NY
Summary
Talented Production Worker/ Quality Technician offering 5 years of experience in warehouse and manufacturing and Quality environments in total. Focused on being productive and safety-minded at all times. Proven provider of low-risk production and manufacturing services.
Organized and motivated individual eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company and personal growth.
Seasoned Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Always eager to try new things and a very quick learner.
Overview
13
13
years of professional experience
Work History
Quality Technician
Alkegen
Green Island, NY
05.2024 - 12.2024
- Provided quality support to ensure that products met quality standards and customer requirements.
- Examined samples of raw materials before use in production.
- Completed data capture forms, equipment logbooks or inventory forms to support testing procedures.
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
- Conducted tests on product samples and recorded results.
- Monitored production processes to ensure compliance with quality standards.
- Maintained lab cleanliness and safety standards.
- Assisted with correcting systemic problems in order to eliminate errors.
- Ensured that all tools were properly maintained and stored after use.
- Maintained calibration database records accurately reflecting the current condition of all instruments calibrated.
- Performed calibrations on a variety of test and measurement equipment including multimeters, scales, thermometers and humidity control units.
- Updated and wrote standard operating procedures in order to help standardize testing and collecting methods for products.
- Worked effectively in team environments to make the workplace more productive.
Senior Manufacturing Production Technician
Plug Power
Latham, NY
04.2022 - 05.2024
- Set up and operated production machinery according to specific standards and protocols of company.
- Maintained machines by performing inspections and troubleshooting problems with equipment.
- Inspected machinery and equipment to quickly diagnose and repair malfunctions.
- Monitored and controlled processes with visual observation to process data for engineer use.
- maintained a clean and organized environment to help further production quality.
- Trained new employees on company and safety standards, providing assistance and remediation with issues during production and testing phases.
- Adhered to regulations and procedures for health, safety and environmental compliance.
- Kept production logs/ maintained job material inventory through the companies specialized inventory tracking system.
- Tested selected products for performance characteristics or adherence to specifications, correcting any discrepancies as necessary.
- Assisted engineers in developing, building or testing prototypes or new products.
- Communicated with engineering, planning, shipping and management teams to help maintain production quality and increase productivity.
- interpreted engineering drawings, schematic diagrams or blueprints to build battery units to standard operating procedures.
- selected to demonstrate building and testing procedures during safety inspections due to my understanding of said processes.
- Reported and documented unsafe conditions and faulty equipment.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Assembled needed parts, making sure all parts were torqued and built to exact specifications using power tools as necessary.
- One of two technicians tasked with repairing battery units that were returned from the field due to faults in production/ faulty parts from the manufacturers.
- Recorded all repairs into the companies' specialized program to help quality and engineering teams examine reoccurring issues to improve production quality.
Shift Manager
Burger King
TROY, NY
06.2021 - 03.2022
- Upheld company standards and compliance requirements for operations and cleanliness.
- Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
- Handled customer complaints, questions and inquiries.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Cross-trained in every store role to maximize operational knowledge.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Machine Operator
Soft-Tex
Waterford, NY
10.2020 - 02.2021
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Lubricated parts and performed minor maintenance to improve machine function.
- Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
- Calibrated machinery to optimize performance according to prescribed standards and specific project needs.
- Supervised equipment upgrades and modifications.
- Identified and helped resolve nonconforming product issues to support accurate order fulfillment.
- Documented daily production data and submitted accurate time logs to keep management up-to-date, manually on company Documents.
- Troubleshot and repaired machines to increase productivity.
- Communicated with supporting staff what products to retrieve from the warehouse to keep production constant.
Manager Trainee
Burger King
Troy, NY
09.2018 - 10.2020
- Processed customer sales transactions, adjustments and refunds.
- Assisted with opening and closing of retail branch office.
- Collaborated with other managers to plan and direct organizational tasks.
- Supervised, coached, and mentored a 4 - 15 member staff.
- Responded to advanced issues with professional and relationship-focused approach.
- (Refer to Burger king management as I was training for that position before I terminated my employment).
Deli Clerk
Market 32
TROY, NY
04.2015 - 09.2018
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Operated cash register to accept and process cash, check, card and mobile payments.
- Documented and entered special orders for event catering and party trays.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
Shift Manager
McDonald's
Clifton Park, NY
11.2011 - 02.2015
- Upheld company standards and compliance requirements for operations and cleanliness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Directed employees through daily routines.
- Handled customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Managed inventory and ordered new products when inventory was running low.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Answered customer inquiries in regard to nutritional information and menu offerings.
- Cross-trained in every store role to maximize operational knowledge.
Education
High School Diploma -
Columbia High School
East Greenbush, NY06.2010
Skills
- Training and mentoring
- Team development
- Opening and closing procedures
- Schedule oversight
- Leadership
- Issue and conflict resolution
- Preventive Maintenance
- OSHA
- Quality assurance standards
- Equipment operation
- Facilities maintenance
- Warehouse operations
- Heavy lifting
- Boxing and labeling
- Inventory tracking
- Safety methods
- Testing and Troubleshooting
- Product Assembly
- Quality Control
- Materials Knowledge
- Equipment Repairs
- Daily Equipment Calibration
- Data analysis
- Problem solving
- Standard operating procedures
- Root cause analysis
- Quality management systems
- Reporting skills
- Quality reporting
Education and Training
other
Timeline
Quality Technician
Alkegen
05.2024 - 12.2024
Senior Manufacturing Production Technician
Plug Power
04.2022 - 05.2024
Shift Manager
Burger King
06.2021 - 03.2022
Machine Operator
Soft-Tex
10.2020 - 02.2021
Manager Trainee
Burger King
09.2018 - 10.2020
Deli Clerk
Market 32
04.2015 - 09.2018
Shift Manager
McDonald's
11.2011 - 02.2015
High School Diploma -
Columbia High School