Shani Williams
Frisco,TX
Summary
Customer-focused professional with expertise in conflict resolution, communication, and problem-solving. Delivers exceptional service that fosters customer satisfaction and loyalty. Collaborates effectively within teams, adapts to changing environments, and drives results through efficient solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lash Extension Technician/Owner
The Plush Life LLC
Frisco, TX
01.2017 - Current
- Meticulously apply lash extensions personalized to each client’s eye shape and preferences
- Conducted consultations to assess lash health, ensuring personalized service recommendations
- Managed 5-10 appointments and customer retention strategies to enhance business operations and client satisfaction
- Built a loyal client base through exceptional service
- Developed comprehensive marketing strategies, leveraging social media, email campaigns, and promotional content to attract new clients
Production Manager
First Point Construction and Restoration
Troy, MI
01.2023 - 01.2026
- Coordinated schedules and project timelines to ensure timely delivery and effective customer communications
- Managed administrative documentation and follow-up to streamline processes and support operational efficiency
- Acted as primary point of contact for clients and team members.
- Resolved issues promptly to uphold customer satisfaction and foster strong client relationships
Office Secretary
Law Office of Antonio D. Tuddles
Detroit, MI
01.2018 - 01.2023
- Coordinated daily operations by answering phones, scheduling appointments, and greeting visitors to enhance client experience
- Conduct intake for new clients and match them with attorneys after evaluating their claims and or charges
- Maintained electronic filing systems and categorized documents.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Trainer/Telemarketer
Associated Community Services
Southfield, MI
01.2014 - 01.2018
- Trained and mentored 20-25 new telemarketing representatives in sales techniques, scripts and company policies
- Conducted onboarding sessions and provided ongoing coaching to improve employee performance by 85%
- Coached and motivated staff to consistently achieve and surpass fundraising and sales targets
- Contacted prospective donors by phone to raise funds for nonprofit organizations and charitable causes
- Educated potential donors about nonprofit missions, programs and community impact
- Consistently exceeded fundraising and donation goals through effective communication and relationship building
Education
Bachelor of Arts - Economics
Wayne State University
Detroit, MIHigh School Diploma -
Renaissance High School
Detroit, MI06-2010
Skills
- Product knowledge
- Excellent Customer Service
- Client consultation
- Training & Development
- Attention to Detail
- Prioritization & Problem Solving
- Project Management
- Time Management
- Computer Software Proficiency
- MS office
- Critical thinking
- Training mentoring
- Resource management
Certification
- Lash Tech , The Plush Life LLC - 2017-current
Extracurricular Activities & Community Service
Vista Maria, Mentor, Dearborn Heights, MI, 2019, 2020
Timeline
Production Manager
First Point Construction and Restoration
01.2023 - 01.2026
Office Secretary
Law Office of Antonio D. Tuddles
01.2018 - 01.2023
Lash Extension Technician/Owner
The Plush Life LLC
01.2017 - Current
Trainer/Telemarketer
Associated Community Services
01.2014 - 01.2018
Bachelor of Arts - Economics
Wayne State University
High School Diploma -
Renaissance High School