Austin Norris
Butler,PA
Summary
Software development professional prepared for high-impact roles within technology-driven environments. Extensive background in designing and optimizing software solutions, with commitment to delivering high-quality results. Known for effective teamwork and adaptability, with key skills in coding and system architecture.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Giant Eagle
Butler, PA
08.2019 - Current
- Assisted in resolving customer inquiries and complaints efficiently.
- Maintained accurate records of customer interactions and feedback.
- Supported team in implementing new customer service protocols.
- Adapted quickly to changes in service procedures and policies.
- Collaborated with colleagues to enhance overall customer experience.
- Provided training support for new staff on customer service standards.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Lead Game Programmer
Third Subdivision Studio
Butler, PA
03.2018 - 10.2023
- Designed and implemented game systems to enhance player engagement and experience.
- Led cross-functional teams in developing innovative gameplay mechanics and features.
- Mentored junior programmers, providing guidance on best practices and coding standards.
- Collaborated with artists and designers to optimize asset integration for seamless performance.
- Enhanced game performance by optimizing code and implementing efficient algorithms.
- Used C++ and BlitzBasic to create a new and exciting experience.
Education
Bachelor of Science - Computer Science
Slippery Rock University of Pennsylvania
Slippery Rock, PA05-2026
Associate of Science - Computer Science
Butler County Community College
Butler, PA12-2023
Skills
- Problem-solving
- Time management
- Multitasking and organization
- Team building and leadership
- Object-oriented programming
- Memory management
- Cross-platform development
- Collaborative teamwork
- Relational databases
- Microsoft ASPNET
- SQL
- API integration
Languages
English
Native or Bilingual
Timeline
Customer Service Supervisor
Giant Eagle
08.2019 - Current
Lead Game Programmer
Third Subdivision Studio
03.2018 - 10.2023
Bachelor of Science - Computer Science
Slippery Rock University of Pennsylvania
Associate of Science - Computer Science
Butler County Community College