Summary
Overview
Work History
Education
Skills
Timeline
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Austin Owen

Summary

Results-driven professional with extensive experience in customer service and merchandising. Proven ability to adapt in fast-paced environments while collaborating with teams to meet objectives. Expertise in leveraging consumer behavior insights to enhance survey satisfaction and optimize product merchandising.

Overview

8
8
years of professional experience

Work History

Platinum Digital Customer Service

Macys M.C.C.S.
12.2024 - Current
  • Prioritized client needs to deliver exceptional customer experiences.
  • Developed extensive product knowledge to effectively communicate features and benefits to clients.
  • Navigated various systems and applications to resolve client issues efficiently.
  • Made independent decisions to assist clients in a timely manner.
  • Fostered customer loyalty through expert product knowledge and resolution of complex issues.

Set Team Member, Retail Merchandising Specialist

P.L. Marketing, Inc.
07.2023 - 08.2024
  • Drove strategic growth of consumer products portfolio in collaboration with Kroger Category and Procurement Managers.
  • Executed category and aisle set plans for Restock Kroger projects, achieving record Corporate Brands Unit sales growth.
  • Recommended strategies that fostered loyalty among customers and vendors.

Head of Esports, Head Director

AGN Events
07.2017 - 09.2022
  • Coordinated live and broadcast e-sports events, promoting organized tournaments through social media.
  • Managed communications to enhance viewer experience during live streams.
  • Oversaw live stream setups on platforms including Twitch and YouTube, optimizing configurations for viewer engagement.

Education

High School Diploma -

Oak Ridge High School

Skills

  • Digital customer service
  • Product knowledge
  • Merchandising strategy
  • Event coordination
  • Live streaming management
  • Customer relationship management

Timeline

Platinum Digital Customer Service

Macys M.C.C.S.
12.2024 - Current

Set Team Member, Retail Merchandising Specialist

P.L. Marketing, Inc.
07.2023 - 08.2024

Head of Esports, Head Director

AGN Events
07.2017 - 09.2022

High School Diploma -

Oak Ridge High School

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