Kevynn Carter
Las Vegas,NV
Summary
Highly motivated individual with a passion for delivering outstanding customer service. Skilled in problem-solving, active listening, and communication, seeking to leverage these abilities in an entry-level position at a forward-thinking company.
Overview
1
1
Certification
3
3
years of post-secondary education
36
36
years of professional experience
Work History
Grubhub For Drivers
Grubhub
Las Vegas, NV
04.2020 - Current
- Delivered orders efficiently through Grubhub app, ensuring timely service.
- Maintain clean driving record, and perform each task with efficiency and a high rating of customer satisfaction.
- Troubleshot and reported issues with orders, mapping, and application malfunctions to improve service reliability.
- Assisted customers with inquiries via email and chat, enhancing customer satisfaction.
- Maintain all applicable company bylaws with regard to city and state regulations for drivers.
Market Analyst/Swing Trade
Self Employed
Los Angeles, CA
10.2019 - Current
- Forecasted and tracked marketing and sales trends to inform strategic decision-making.
- Allocated resources to develop comprehensive strategies aimed at minimizing risks and implemented tactics to minimize losses in high-risk markets.
- Invested in strategies to reduce financial losses in high-risk markets.
- Utilized social media platforms to provide daily training on market technology advancements.
- Delivered training sessions to clients through various communication channels. by emailing, texting, and posting links of the daily training videos, and forums (source of training information acquired from YouTube, Reddit, Motley Fool, and several hot wallet applications). Day trade and swing trade cryptocurrency.
Rideshare Driver
Lyft
Los Angeles, CA
03.2016 - 05.2020
- Achieved consistently high customer scores due to exceptional service.
- Performed thorough cleaning of vehicle to maintain professional standards. regularly to maintain professional appearance.
- Informed customers of delays to improve communication and manage expectations. Informed customers about delays to enhance communication.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Executed efficient route planning to maximize assignment handling per hour.
- Conducted regular vehicle cleaning to ensure professional appearance. to uphold professional appearance. to maintain professional appearance.
- Handled unexpected emergencies with effective problem-solving skills. and route changes with calm and professionalism.
- Offered riders information about local attractions and restaurants.
Automotive Sales
Baja Automotive
Las Vegas, NV
02.2014 - 12.2015
- Greeted customers upon arrival, fostering positive relationships and facilitating vehicle discussions.
- Consistently exceeded quotas by pursuing and closing sales.
- Managed sales negotiations and financing options.
- Managed sales negotiations and financing options, ensuring customer satisfaction and closing deals effectively.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Educated customers about sales processes, warranty requirements and service standards.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Collaborated with customers and sales management to finalize price agreements, clarifying warranty, sales, and option package procedures.
Sales
Towbin Dodge
Las Vegas, NV
09.2013 - 02.2014
- Responded to inquiries from potential customers via email and telephone, facilitating informed purchasing decisions.
- Highlighted key vehicle features to enhance customer understanding during presentations. and conducted test drives, enhancing customer engagement and driving sales opportunities.
- Showcased vehicle features and took customers on test drives in local area.
- Responded to inquiries from potential customers via email and telephone.
- Educated customers on sales processes, warranty requirements, and service standards, fostering trust and ensuring informed choices.
- Processed required documentation for vehicle contracts and registrations to ensure compliance. for contracts and vehicle registrations to ensure compliance. for contracts, purchase receipts, vehicle registrations and dealer files.
- Conducted thorough inspections of purchased vehicles at delivery to identify any damages. for damage at delivery at delivery time for damage and completed remaining preparations. Adhered to standards of quality and service and industry regulations.
Car Sales
Courtesy Chevrolet
Westlake Village, CA
08.2008 - 02.2012
- Showcased vehicle features and took customers on test drives in local area.
- Showcased vehicle features and conducted test drives, enhancing customer engagement and interest.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Fostered high referral rates and repeat business by delivering exceptional customer service.
- Educated customers on sales processes, warranty requirements, and service standards to ensure informed purchasing decisions.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Adhered to standards of quality and service and industry regulations. Consistently exceeded quotas by pursuing and closing sales.
Auto Sales
First Nissan
Simi Valley, CA
06.2001 - 07.2008
- Showcased vehicle features and took customers on test drives in local area.
- Managed sales negotiations and financing options.
- Facilitated sales negotiations with customers to achieve favorable terms. and financing options to align customer needs with dealership offerings.
- Achieved high referral rates and consistent repeat business through exceptional customer service.
- Educated customers about sales processes, warranty requirements and service standards.
- Handled processing of sales contracts to ensure compliance and accuracy., purchase receipts, vehicle registrations, and dealer files to ensure accurate documentation.
- Inspected purchased vehicles for damage before delivery. at delivery time for damage and completed remaining preparations.
- Followed quality and service standards consistently in daily operations. of quality and service and industry regulations. Consistently exceeded quotas by pursuing and closing sales.
Aerospace Ground Equipment Mechanic (Trade School)
Chamute A.F.B.
Rantoul, IL
05.1990 - 11.1991
- Maintained aerospace ground equipment supporting Chamute A.F.B. flightline operations.
- Maintained aerospace ground equipment supporting Chanute A.F.B. flightline operations.
- Troubleshot electrical, fuel, and pneumatic systems on ground support equipment.
- Inspected generators, compressors, and hydraulic units for safe serviceability.
Education
Associate of Arts - Multimedia/Graphic Design
Platt College
Pasadena, CA 08.2000 - 11.2001
Aerospace Ground Equipment Mechanic (Trade School) - Equipment Mechanic
Chanute Air Force Base
Rantoul, IL 04.1990 - 11.1991
High school diploma or GED -
Fairfax High School
Hollywood, CASkills
- Customer service knowledge base
- Providing product information
- Equipment troubleshooting
- Greeting customers
- Client management
- Phone customer support
- Typing
- Logistics coordination
- In-person customer service
- Microsoft Word
- User assistance via phone
- Time management
- Quality data entry
- Desktop applications
- Teamwork
- Customer data entry
- Grammar knowledge
- Windows
- Mobile devices
- Customer support expertise
- Customer relationship
- Project management
- Telephone systems
- Computer operation
- Customer exchanges
- Customer outreach
- 15 years Customer Service
- Appointment scheduling
- Software troubleshooting
- Customer communication
- Computer skills
- Phone call management
- Leadership
- Computer literacy
- Individual consumer customer service
- Customer service video conferencing
- Retail support experience
- Customer relationship building
- Data entry
- Technical Proficiency
- Customer support specialist experience
- Microsoft Powerpoint
- Microsoft Outlook
- Communication skills
- Customer training
- Customer inquiry handling
- Time-based sales targets
- Digital customer service
- POS systems
- Processing cash transactions
- Microsoft Dynamics 365
- Customer engagement
- Transaction processing
- Customer service
- Customer service management
- Sales conversion
- Front desk
- Non-technical user support
- Closing sales
- Microsoft Excel
- Sales negotiation
- Customer support
- Internal employee customer service
- Clean workspace maintenance
- Customer returns handling
- Team collaboration
- Mobile applications
- Microsoft Office
- Administrative experience
- Email support
- Phone etiquette
- Closing sales leads
- Customer issue escalation
- Billing issue inquiries
- Objection handling (sales technique)
- Authentication
- Customer service through social media
- Hospitality support experience
- Customer inquiry resolution
- Vehicle operation
- SMS customer support
- Client interaction via phone calls
- User assistance
- Continuous improvement
- Attention to detail
- Customer relationship management
- Sales
- Order processing
- Staff training
- Team management
- Research
- Organizational skills
- Call center agent experience
- Live chat
- Order inquiry handling
- Performance metrics
- Intake
- Loyalty programs
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Certification
Driver's License
Languages
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Grubhub For Drivers
Grubhub
04.2020 - Current
Market Analyst/Swing Trade
Self Employed
10.2019 - Current
Rideshare Driver
Lyft
03.2016 - 05.2020
Automotive Sales
Baja Automotive
02.2014 - 12.2015
Sales
Towbin Dodge
09.2013 - 02.2014
Car Sales
Courtesy Chevrolet
08.2008 - 02.2012
Auto Sales
First Nissan
06.2001 - 07.2008
Associate of Arts - Multimedia/Graphic Design
Platt College
08.2000 - 11.2001
Aerospace Ground Equipment Mechanic (Trade School)
Chamute A.F.B.
05.1990 - 11.1991
Aerospace Ground Equipment Mechanic (Trade School) - Equipment Mechanic
Chanute Air Force Base
04.1990 - 11.1991
High school diploma or GED -
Fairfax High School