Austin Partee

· Coordinated day-to-day security operations across multiple client sites.

· Developed and implemented site-specific security plans based on client and facility needs.

· Analyzed security reports to identify trends and recommend improvements.

· Served as the primary point of contact for client concerns, ensuring strong relationships and timely issue resolution.

· De-escalated customer interactions by providing alternative solutions to issues.

· Trained and onboarded new staff on company policies, procedures, and operational standards.

· Maintained accurate timekeeping and payroll records, resolving discrepancies and supporting payroll processing.

· Collaborated with HR on recruiting, hiring, and staffing to ensure proper coverage and compliance.

• Leadership and Team Management: Supervised, trained, developed up to 25+ employees and held individuals accountable for safety, production, and attendance.
• Employee Timecards and Payroll Processing: Verified accuracy of employees' timecards and ensured they were paid the correct amount based on their recorded hours.
• Problem Resolution: Acted as an intermediary between customers, inside employees and drivers to resolve complaints and disputes
• Load Organization: Organized loads into specific equipment and trailer combinations based on the freight bill of lading and the origin and destination cities
• Route Planning: Ensured that the route plan is properly developed and communicated with other departments to arrange delivery of shipments at specified locations
• Customer Interaction: Maintained daily contact with customers to ensure accurate and timely delivery of shipments and resolve any issues that arise
• Regular Meetings: Held regular meetings with drivers, management, and customers to ensure smooth operations
• Training and Compliance: Ensured that all employees are properly trained, provided with necessary equipment and safety gear, and are familiar with UPS policies and procedures

• Interior and Exterior Cleaning: Performed thorough cleaning of vehicle interiors and exteriors, including washing, waxing, vacuuming, and polishing to meet company standards and client requests
• Use of Cleaning Equipment: Operated buffers, steamers, hoses, vacuums, and other equipment to achieve desired cleanliness and appearance
• Application of Protective Agents: Utilized cleaning, protective, and restorative agents to maintain and enhance the appearance of vehicles
• Vehicle Inspection: Conducted inspections to ensure that safety equipment such as lights, tires, brakes, wipers, horn, seat belts, mirrors, and back-up lights are in working order
• Customer Service: Provided positive customer service, including greeting customers and assisting with luggage and personal belongings where applicable
• Vehicle Movement: Drove vehicles from drop-off points to the service area, through the car wash, and to the ready line as necessary
• Work Area Maintenance: Maintained a clean and orderly work area and report any unsafe or hazardous conditions to management
• Record Keeping: Kept complete and accurate records of the vehicle's condition and any services performed

• Team Supervision and Management: Supervised and managed up to 45+ employees, ensuring they executed the correct tasks and were equipped with the necessary tools for restoration clean-up service.
• Restoration Services: Performed restoration processes (mold, fires, biohazard, etc.), such as demolition and other labor-intensive tasks. Prepped work areas, set up equipment, and cleaned up after each job.
• Customer Experience: Facilitated a positive customer experience and ensured customer satisfaction with services provided.
• Production Coordination: Coordinated and performed production processes as scheduled, ensuring quality control.
• Safety Management: Identified safety hazards, communicated, and established control measures to ensure the safety of occupants and workers. Followed and oversaw safe work practices and adherence to safety and risk management guidelines.
• Documentation: Documented a detailed and accurate job file to support the services provided.
• Communication: Communicated with the production manager and office staff on project progress and issues.
• Maintenance: Performed daily, weekly, and monthly vehicle and equipment maintenance, as assigned. Oversaw facility and grounds maintenance as assigned.