Austin Paul
Elk Grove,CA
Summary
Dependable employee of many industries providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
14
14
years of professional experience
Work History
Project Manager
Apollo Opening Roof
02.2020 - Current
- Managed projects from procurement to commission.
- Monitored project performance to identify areas of improvement and make adjustments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Beertender
Painkillers Pub and Grub
01.2022 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Lead Event Ambassador
TopGolf
04.2017 - 11.2019
- Manage and lead a team of event staff by delegating set up of the event based on how many people and what catering package is purchased along with the coordination between the service team, bar staff and the catering team to ensure flawless service and satisfied guests.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
Bayhost (Server)
TopGolf
04.2017 - 11.2019
- Ensure that guests are well taken care of and are enjoying their experience while in their bay
- Served alcoholic and non-alcoholic beverages following policies as well as federal, state and local regulations.
- Followed procedures to correctly handle cash, credit and gift certificate transactions.
- Retrieved and delivered food and beverage orders.
Table Games Dealer
Thunder Valley Casino and Resort
05.2016 - 03.2018
- Continuously counting chips and maintaining my check tray while entertaining guests and dealing cards
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Host / Busser / Server
Lou's Sushi
12.2013 - 02.2015
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Education
Oakmont H.S./ Independence H.S.
06.2012
Skills
- Upselling strategies
- Interpersonal abilities
- Punctuality
- Safety Checks
- Product presentation
- Highly reliable
Hobbies
Avid golfer, sports fanatic, beer enthusiast, camper, conversationalist,
Timeline
Beertender
Painkillers Pub and Grub
01.2022 - Current
Project Manager
Apollo Opening Roof
02.2020 - Current
Bayhost (Server)
TopGolf
04.2017 - 11.2019
Lead Event Ambassador
TopGolf
04.2017 - 11.2019
Table Games Dealer
Thunder Valley Casino and Resort
05.2016 - 03.2018
Host / Busser / Server
Lou's Sushi
12.2013 - 02.2015
Oakmont H.S./ Independence H.S.