Austin Pennypacker
Norman
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Out Island Mate
Brinton Environmental Center
05.2024 - 08.2024
- Prioritized safety procedures when operating vessels, controlling speed, berthing and unberthing, giving optimal protection to crew and equipment.
- Learned to operate new technology systems and procedures through instruction, simulators and models.
- Applied thorough navigation knowledge to determine geographical location and speed with or without assistive devices.
Nurse Assistant
Southwester Medical Center
01.2024 - 05.2024
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Therapy Assistant
Valir Physical Therapy
09.2022 - 08.2023
- Improved patient mobility using passive and active therapeutic exercises.
- Documented each patient case with updates in computer system.
- Educated patients and families on exercises and proper body mechanics.
- Monitored patient progress and reported changes to physical therapist.
Lifeguard
Cameron University Rec Center
10.2022 - 03.2023
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
Education
Bachelor of Science - Biology
University of Oklahoma
Norman, OK12-2026
Skills
- Professional appearance
- Customer service
- Calm demeanor
- Guest engagement
- Sales techniques
- Team collaboration
Accomplishments
Eagle Scout
CPR Certified
Presidential Leaders and University Scholars (PLUS) Scholarship Recipient - Cameron University
Timeline
Out Island Mate
Brinton Environmental Center
05.2024 - 08.2024
Nurse Assistant
Southwester Medical Center
01.2024 - 05.2024
Lifeguard
Cameron University Rec Center
10.2022 - 03.2023
Therapy Assistant
Valir Physical Therapy
09.2022 - 08.2023
Bachelor of Science - Biology
University of Oklahoma
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