Austin Plaisance
Hammond,LA
Summary
Knowledgeable Help Desk agent with strengths in adapting, problem-solving and communication. Focused on maintaining high customer satisfaction, following scripting and providing technical support. I have a deep care for end users and seek to assist them every step of the way.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Help Desk Contractor
Liberty Mutual
01.2023 - Current
- Provide technical support to end users of all levels of technical understanding, spanning 20+ countries
- Display efficiency with multiple support tools and programs to assist end users
- Utilize Right Answers, AWSM, SIP, Issues/Outages board, Remedy, etc. to stay current with process
- Uphold safe practices at all times with concerns to Cybersecurity
- Consistent with meeting Metric based requirements and shown willingly to grow (Averaging scores of 85+)
Production Shop Manager
Hart Industries
11.2021 - 12.2022
- Pioneered procedures on hose production and repair
- Streamlined processes on pump and valve repair
- Organized inside sales and inventory management.
Education
Associate of Applied Science in Process Technology -
River Parishes College
Gonzales, LA12.2020
Skills
- Communication between tasks
- Problem Assessment
- Logistics Management Software
- Customer Service
- Script Revisions
- Leading Huddles
- Process Analysis
- Application support
- Mobile Device Support
- Remote Support
- Technical Documentation
Certification
- Transportation Worker Identity Card (TWIC)
- Tableau Data Analytics
- Occupational Safety and Health Administration (OSHA)
Hobbies
I enjoy collecting vintage vinyls, following Louisiana sports, and having my friends and family over for crawfish boils.
Laissez les bons temps rouler!
Timeline
Help Desk Contractor
Liberty Mutual
01.2023 - Current
Production Shop Manager
Hart Industries
11.2021 - 12.2022
Associate of Applied Science in Process Technology -
River Parishes College