Austin Pope
Rockmart,GA
Summary
Adept Communication Technician with a proven track record at Telecom Innovations, enhancing communication systems efficiency and client satisfaction. Expert in wireless communication and structured cabling, coupled with exceptional teamwork and collaboration skills. Achieved significant improvements in system performance and customer relations, ensuring compliance with safety protocols and industry standards.
Overview
3
3
years of professional experience
Work History
Communication-technician
Telecom Innovations
06.2021 - Current
- Optimized communication infrastructure with timely maintenance and upgrades.
- Conducted thorough site surveys to identify potential communication challenges and provide appropriate solutions.
- Stayed current with industry trends by attending relevant workshops, conferences, and trainings—applying learnings to enhance overall team performance.
- Implemented new communication systems for improved efficiency and reduced downtime.
- Collaborated with cross-functional teams to ensure seamless integration of communication technologies.
- Served as a reliable point of contact for clients throughout the duration of each project, fostering positive working relationships and repeat business opportunities.
- Ensured compliance with all safety protocols during installation procedures, minimizing risk of injury or property damage.
- Demonstrated strong problem-solving skills when faced with unexpected technical challenges during installations or repairs.
- Maintained detailed documentation of all work performed, enabling efficient knowledge transfer between technicians.
- Consistently met or exceeded customer expectations through timely service delivery and clear communication.
- Installed and configured new devices and system components.
- Coordinated installation of new users and relocations of existing users.
- Performed quality assurance on systems to confirm optimal performance.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Performed preventive maintenance of telecommunications equipment.
- Installed wiring, cabling and networking hardware on customer premises.
- Read blueprints and schematics to correctly place equipment.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Education
High School Diploma -
Paulding County High School
Dallas, GA05-2021
Skills
- Wireless communication
- VoIP systems
- Structured cabling
- Audio-visual systems
- Hardware maintenance
- Equipment installation
- Fiber optic technology
- Troubleshooting systems
- Safety awareness
- Work order completion
- Wireless networking
- Teamwork and collaboration
- Customer service
- Time management
- Wire splicing
Timeline
Communication-technician
Telecom Innovations
06.2021 - Current
High School Diploma -
Paulding County High School
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