Austin Potts
Summary
Talented Crew Chief adept at keeping employees operating at high standards of efficiency, accuracy and quality. Hands-on management professional motivates improvements and maximizes performance. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew Chief
Jiffy Lube
01.2023 - Current
- Managed team according to company standards and compliance requirements.
- Trained all team members on key roles to maintain flexibility.
- Supervised crew in daily inspections, troubleshooting, and preventive maintenance on customer vehicles
- filling and receiving orders for inventory
- Ensured compliance with industry regulations through diligent recordkeeping and adherence to established protocols.
- Increased safety awareness among the crew by conducting regular training sessions and updates on industry best practices.
- Analyzed vehicle data using advanced diagnostic equipment.
- Reduced wait times for customers by streamlining the oil change process and working effectively with team members.
- Engaged in customer follow-up phone calls to promote quality and consumer satisfaction.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Instillation Tech
Allied Boats
01.2022 - 01.2023
- Applied various types of marine coatings, including anti-fouling paints and topcoats, for diverse client needs.
- Primed, painted, varnished and lacquered walls and surfaces.
- Maintained a clean, safe working environment by adhering to safety protocols and properly disposing of hazardous materials.
- Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
- Ensured boats met safety regulations by diligently following industry standards throughout the building process.
- Attended industry trade shows and conferences to stay informed on the latest boat-building trends and technologies, continuously improving skills and knowledge.
- Mentored junior boat builders in proper techniques, tools usage, and workplace safety procedures, promoting skill development across the team.
- Ensured timely delivery of high-quality boats by diligently tracking progress against project timelines and adjusting workflows as needed.
- Used welding equipment to fabricate, cut and bend metal components to be installed in ship.
Technician
Jiffy Lube
01.2021 - 01.2022
- Analyzed vehicle data using advanced diagnostic equipment.
- Demonstrated a strong commitment to customer service excellence by consistently going above and beyond expectations during each interaction.
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Increased repeat business through exceptional customer service, including explaining maintenance procedures and answering questions clearly.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Kept detailed records of all services performed on customer vehicles for future reference and warranty purposes.
- Contributed to positive team morale by communicating effectively with coworkers and demonstrating an upbeat attitude throughout the workday.
Lead Installer
Strait Floors
01.2019 - 03.2021
- Coordinated with suppliers, negotiating favorable pricing agreements for materials and equipment purchases.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Laid out materials and system components to prepare for installation.
- Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Resolved technical issues efficiently, utilizing extensive knowledge of product specifications and performance capabilities.
- Meticulously followed manufacturer guidelines during product installation processes ensuring long-lasting results that met warranty requirements.
- Conducted accurate measurements and calculations to verify proper layout and installation.
- Continuously updated knowledge on current trends in the industry, applying innovative techniques and technologies when applicable for better results in each project undertaken.
- Operated hand tools and machines to cut material and achieve proper fit around obstructions.
- Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
- Operated sit-down forklift to unload and load carpet rolls and flooring skids into work vans.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Provided exceptional customer service by addressing client concerns promptly and professionally throughout the installation process.
- Conducted regular maintenance checks on tools used during installations to maintain efficiency over time.
- Utilized saws, nail guns and routers to safely complete flooring installation projects.
Lead Flooring Installer
Comfort Flooring
01.2018 - 01.2019
- Established strong relationships with suppliers, negotiating favorable pricing terms on high-quality materials.
- Conducted thorough post-installation inspections, ensuring exceptional craftsmanship and complete customer satisfaction.
- Partnered with other trade professionals to address any structural or design issues that arose during installation.
- Supplied accurate measurements and estimates for projects.
- Established reputation for superior craftsmanship by consistently delivering flawless flooring installations.
- Assessed high-traffic areas and planned flooring layout and seam placement to suit expected traffic patterns.
- Developed customized installation plans to accommodate unique client preferences and design requirements.
- Maintained excellent communication, cleanliness, and safety standards on work sites and projects, boosting customer satisfaction ratings [Number]%.
Education
High School Diploma -
Everett High School
Everett, WA01.2015
Skills
- Payment Processing
- Billing Adjustments and Refunds
- Policies and Procedures Adherence
- Product Recommendations
- Mechanical Troubleshooting
- Preventive Maintenance
- Work Order Interpretation
- Efficiency Improvement
- Strategy Development
- Marketing
- Return on Investment
- Cash Management
Certification
a5 Brake Class - 2021
Csa Class- 2024
Timeline
Crew Chief
Jiffy Lube
01.2023 - Current
Instillation Tech
Allied Boats
01.2022 - 01.2023
Technician
Jiffy Lube
01.2021 - 01.2022
Lead Installer
Strait Floors
01.2019 - 03.2021
Lead Flooring Installer
Comfort Flooring
01.2018 - 01.2019
High School Diploma -
Everett High School