Summary
Overview
Work History
Education
Skills
Contact
Languages
Timeline
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Austin Ramirez

College Station

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

6
6
years of professional experience

Work History

Student IT Technician

Texas A&M University
03.2024 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained office PCs, networks and mobile devices.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms and classrooms.
  • Managed and led system-wide operating system and software deployments as well as related software upgrade problems.

COMM Squadron Technology Intern

Laughlin Air Force Base
06.2023 - 08.2023
  • Maintained awareness of software updates and completed required installations to improve program effectiveness.
  • Reviewed system and network performance to make proactive adjustments based on established IT policies.
  • Installed and configured software and hardware.
  • Set up and maintained Juniper and Cisco servers.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.

MXOD Squadron Technology Intern

Laughlin Air Force Base
06.2019 - 08.2019
  • Maintained current software licenses and patched applications to stay up-to-date with latest features.
  • Gathered and translated project requirements and collaboratively worked to define scope and milestones.
  • Collaborated with other interns on projects to meet program requirements and demonstrate skills development.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.

Education

Bachelor of Science - Electrical Engineering

Texas A&M University
College Station, TX
12-2026

High School Diploma - undefined

Del Rio High School
Del Rio, Texas

Skills

  • C, JHDL, python, and javascript expert
  • Network analysis
  • Hardware Design Verification
  • System Performance Optimization
  • Batch Scripting
  • Operating Systems: Linux Mint and Windows
  • Virtual Machines
  • Programmable Logic Controllers (PLC)
  • MATLAB proficiency
  • Project Management/Teamwork Skills
  • Electrical Load Analysis
  • Engineering design evaluation

Contact

  • 2001 Holleman Drive W
  • Apartment #821
  • College Station, Texas 77840
  • 830.488.3557
  • Ajr021903@tamu.edu

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Student IT Technician

Texas A&M University
03.2024 - Current

COMM Squadron Technology Intern

Laughlin Air Force Base
06.2023 - 08.2023

MXOD Squadron Technology Intern

Laughlin Air Force Base
06.2019 - 08.2019

High School Diploma - undefined

Del Rio High School

Bachelor of Science - Electrical Engineering

Texas A&M University

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