AUSTIN RAY
Dublin,OH
Summary
Experienced perceptive and implementation analyst adept at identifying and documenting complex software problems and their root causes. Skilled in designing test plans and procedures, as well as training and equipping new team members for seamless integration. Demonstrated proficiency in product design and actively contributes to design reviews, offering valuable input on functional requirements and potential issues.
Overview
5
5
years of professional experience
Work History
Senior Implementation Analyst
DHL Supply Chain
2022.09 - Current
- Provided post-implementation support, troubleshooting issues and offering solutions to ensure continued client satisfaction.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Improved user adoption rates by conducting comprehensive training sessions tailored to individual client needs.
- Effectively managed change throughout the implementation process, helping clients adapt to new systems and processes with minimal disruption.
- Developed and maintained comprehensive project documentation, enhancing communication between stakeholders and team members.
- Optimized software configurations for client-specific requirements, ensuring seamless integration with existing systems.
Data and Business Analyst Specialist
WatchUs, Inc.
2020.09 - 2022.09
- Managed client data and product information through Acumatica WMS
- Aggregated, modeled, and modified merchandising and logistics data to extrapolate insights, perform predictive analysis, and tell the story of product performance through data visualization
- Designed and managed multiple Power BI dashboards backed by DAX and SQL scripts to empower the sales team with real-time visualizations – including sales trends and inventory data for over 300 unique products and layouts across 2000 stores
- Increased team capacity and reduced collective daily tasks by over 8 hours a week through dashboarding and report automation
- Designed inventory-optimizing DAX algorithms to prevent under and over-ordering, based on running in-house inventory data, average inbound shipment rates, and in-store product sell-through rates
- Coded using SQL to summarize and communicate daily shipment tracking reports to pertinent recipients, increasing display inventory levels by an average of 50%, increasing team capacity, and reducing collective daily tasks by over 6 hours a week
- Collaborated with the world’s largest supermarket chain to establish a data-driven inventory strategy for maximizing in-store stock levels and display maintenance
- Solely managed a new account from its launch – increasing its size by over $20 million over my tenure
- Managed inventory, logistics coordination, product supply chain, and all communication for 652 stores.
- Leveraged advanced analytical tools for insightful trend forecasting, supporting strategic planning efforts at the organizational level.
- Facilitated requirement gathering sessions with stakeholders, ensuring clear communication of project objectives and goals.
- Developed comprehensive business requirements documents, driving successful project completion within deadlines.
- Identified opportunities for automation within key business processes, reducing manual effort and increasing operational efficiency.
Logistics Account Executive
Total Quality Logistics
2019.08 - 2020.08
- Negotiated pricing for carrying services
- Provided excellent customer service and maintained client relationships
- Acted as liaison between clients, carriers, shippers, and receivers
- Managed the movement of the client’s goods, ensuring that they are picked up, transported and delivered on time to the client’s satisfaction.
Education
Bachelor of Art Sciences - Political ScienceStrategic Communication and Planning
Miami University
Oxford, OH05.2019
Skills
- Requirements Gathering
- Documentation skills
- Training and Onboarding
- Jira - issue tracking software
- Data Modeling and Visualization
- Microsoft Power BI
- SQL
- DAX
- Data aggregation and summarization
- Microsoft Excel – Power Query and Power Pivot
- User Acceptance Testing
- Business Analysis
Timeline
Senior Implementation Analyst
DHL Supply Chain
2022.09 - Current
Data and Business Analyst Specialist
WatchUs, Inc.
2020.09 - 2022.09
Logistics Account Executive
Total Quality Logistics
2019.08 - 2020.08
Bachelor of Art Sciences - Political ScienceStrategic Communication and Planning
Miami University
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