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STEVEN PARK
Kearns,UT
Summary
Implementation professional skilled in overseeing intricate projects and optimizing operational workflows. Known for fostering team collaboration and consistently meeting project milestones. Recognized for adaptability and reliable support across project phases.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
21
21
years of professional experience
Work History
Senior Implementation Specialist
ADP
09.2005 - 07.2025
- SaaS Benefits Implementation
- Manage the implementation of benefit systems and solutions for clients with complex business needs.
- Collaborate with key project stakeholders to translate business requirements, implement rules and develop effective solutions that align with business objectives.
- Conduct in-depth requirement reviews to determine project goals.
- Develop clear, concise design documents, resulting in effective communication.
- Play a key role in delivering implementations in close partnership with company's global shoring teams.
- Initiate configuration and testing of client Health and Welfare business rules for online access, providing vital support that results in high levels of satisfaction and repeat business.
- Create and test exports to various carriers, including 834, COBRA, & FSA.
- Assist with overflow work as needed on a variety of HCM platforms.
- Led implementation of complex payroll systems, ensuring seamless integration for clients.
- Mentored junior specialists, fostering skill development and improving team performance.
IT Support Engineer
ADP
01.2005 - 12.2010
- Delivered instrumental technical support to employees, troubleshooting technical issues including hardware, software and operating system problems and developing effective solutions.
- Provided support and upgrades for all company products for all clients of the platform.
- Streamlined the development of workarounds for issues through replication.
- Visited clients on-site to provide assistance on issues that were unsolvable through remote tools, including service pack delivery, report setup and software/hardware installations and upgrades.
- Mentored and trained new associates, resulting in high levels of job proficiency and competency.
- Identified and reported departmental training needs and assisted in the development of new training programs.
- Served as technical liaison between end users and global ADP support centers.
- Conducted routine system maintenance to enhance performance and reliability of IT infrastructure.
Education
Bachelor's Degree - Computer Information Systems
Western Governors University
Skills
- Requirements Analysis/Gathering
- Process Improvement
- Software Integration
- Software Testing
- Disaster Recovery
- Benefits Administration
- Technical Support
- Troubleshooting
- HRIS Software
- Team Collaboration
- Communications
- Performance Management
- Implementation and configuration
- Multitasking Abilities
- User acceptance testing
- Complex issue resolution
- Problem-solving
- Time management
- Network support
- Remote technical support
- Hardware and software repair
- Network configuration
- SaaS platform based implementation
- Software implementation
- Cross-functional team coordination
- Issue resolution
- Data migration
- Requirements gathering
Senior Implementation Specialist
- SaaS Platform Implementation Specialist, Benefits implementation
- Solutions-oriented, deadline-driven Software Support/Implementation Manager with significant experience in the implementation of large-scale software/technical solutions for major clients. Demonstrated track record of overseeing and directing projects from conception through to completion, leading to on-time, in-budget delivery. Proven ability to build and maintain customer relationships while developing efficient and effective solutions to issues, driving high levels of satisfaction. Mentor for multiple associates new to implementation.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureWork from home optionPaid time off401k matchHealthcare benefitsSoftware
SaaS Platforms
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Implementation Specialist
ADP
09.2005 - 07.2025
IT Support Engineer
ADP
01.2005 - 12.2010
Bachelor's Degree - Computer Information Systems
Western Governors University