Austin Rayburn
Cynthiana,Kentucky
Summary
I have been at JCI for multiple years and have had the opportunity to wear multiple hats throughout that time.
I came from the service side so I feel like I can mesh right back into this role. I do feel that my time in sales has given me a new appreciation for the company has a whole. I know that I can take the skills and knowledge I have acquired and better service our customers now.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales and Service Representative
JCI
02.2024 - Current
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
Service Mechanic
JCI
09.2018 - 02.2024
- Evaluated new equipment purchases for the customer, considering factors like performance capabilities, ease of use, durability, warranty coverage, and price to ensure wise investment decisions were made.
- Prevented costly future repairs for customers by identifying potential issues during routine maintenance checks.
- Earned a reputation for reliability and trustworthiness among customers, resulting in numerous referrals and repeat business.
- Troubleshooting various systems ranging from split systems to centrifugal chillers
Education
Associate of Science - HVAC/R
BCTC
Lexington,KY12-2019
Skills
- Goal-Oriented
- Cold-calling
- Performance Tracking
- Product and service knowledge
- Customer Relationship Building
- Complex Problem-Solving
Certification
EPA Universal Refrigerant Certification
EPA A2L Refrigerant Certification
KY HVAC Journeyman License
Timeline
Sales and Service Representative
JCI
02.2024 - Current
Service Mechanic
JCI
09.2018 - 02.2024
Associate of Science - HVAC/R
BCTC
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