Austin Rayburn
Cynthiana,Kentucky
Summary
I have been at JCI for multiple years and have had the opportunity to wear multiple hats throughout that time.
I came from the service side so I feel like I can mesh right back into this role. I do feel that my time in sales has given me a new appreciation for the company has a whole. I know that I can take the skills and knowledge I have acquired and better service our customers now.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales and Service Representative
JCI
02.2024 - Current
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
Service Mechanic
JCI
09.2018 - 02.2024
- Evaluated new equipment purchases for the customer, considering factors like performance capabilities, ease of use, durability, warranty coverage, and price to ensure wise investment decisions were made.
- Prevented costly future repairs for customers by identifying potential issues during routine maintenance checks.
- Earned a reputation for reliability and trustworthiness among customers, resulting in numerous referrals and repeat business.
- Troubleshooting various systems ranging from split systems to centrifugal chillers
Education
Associate of Science - HVAC/R
BCTC
Lexington,KY12-2019
Skills
- Goal-Oriented
- Cold-calling
- Performance Tracking
- Product and service knowledge
- Customer Relationship Building
- Complex Problem-Solving
Certification
EPA Universal Refrigerant Certification
EPA A2L Refrigerant Certification
KY HVAC Journeyman License
Timeline
Sales and Service Representative
JCI
02.2024 - Current
Service Mechanic
JCI
09.2018 - 02.2024
EPA Universal Refrigerant Certification
EPA A2L Refrigerant Certification
KY HVAC Journeyman License
Associate of Science - HVAC/R
BCTC
Similar Profiles
Zareen SubahZareen Subah
Local Director at JCILocal Director at JCI
Woodford CoxWoodford Cox
Fire Sprinkler Technician at JCIFire Sprinkler Technician at JCI
Ronaldo Jackson LeeRonaldo Jackson Lee
Systems Administrator at JCISystems Administrator at JCI