Austin Richards
Heyworth,IL
Summary
Experienced with writing detailed and accurate service reports, ensuring customer transparency and trust. Utilizes strong communication skills to effectively liaise between customers and technicians, enhancing service outcomes. Track record of managing service schedules efficiently, ensuring timely maintenance and repair operations.
Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Writer, Parts Professional
Heritage Tractor
Bloomington, IL
06.2023 - Current
Service labor- Ensuring the work lot is organized and clean, machines are cleaned and staged properly. Assist in locating, staging, and loading machines that will be shipped to other dealers. Help unload machines from customers, manufacturers and other locations. Assists with booking in customer units, calling to quote repairs and scheduling returns.
Parts worker- Responsible for selling, receiving, and delivery of parts and attachments. In addition, preforms in-store customer service, overall organizational promotion, and stocking duties.
Delivery Driver
Martin Sullivan/Martin Tractor
Bloomington, IL
09.2020 - 06.2023
Delivery Driver- In charge of the pickups and delivery of customer units and store units. Operates vehicles to transport equipment for the dealership. May instruct customers on basic equipment operating procedures.
Education
High School Diploma -
Heyworth Highschool
Heyworth, IL04-2020
Skills
- Schedule coordination
- Customer service
- Teamwork
- Attention to detail
- Reliability
- Positive attitude
- Forklift operation
- Time management
Certification
- Fork Lift certified through current employer
- Emergency Medical Responder License through state of Illinois - 01/2024-Present
Timeline
Service Writer, Parts Professional
Heritage Tractor
06.2023 - Current
Delivery Driver
Martin Sullivan/Martin Tractor
09.2020 - 06.2023
High School Diploma -
Heyworth Highschool