Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raymundo Maldonado Jr.

San Antonio,TX

Summary

Handle all types of customer service requirements in work environments with excellent analytical, schedule management and document preparation skills. Effectively handle needs of numerous of customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature and ability to multitask. Personable Customer Service professional offering over 2 years of experience resolving account and service concerns for companies customers. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within company regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

6
6
years of professional experience

Work History

Service Writer & Parts Coordinator

U.S. Xpress Enterprises Inc.
Laredo, United States
10.2015 - 01.2018

Customer service representative responsible for shop operation scheduling and services time completion. Service was in automotive industry, duties involved scheduling a mechanic to work on vehicles, collecting customer information, and logging the process of a repair for billing purposes. Responsible for managing inventory based on demand and cost targets. Was be able to maintain stock at a level that enables internal servicing and repair departments to complete their work without delay. While avoid the costs
of carrying excessive inventory.

Equipment Operator One

Elwood Staffing
Corpus Christi, TX
11.2014 - 01.2015

Member of the Field Operations Department (Schlumberger Technology Corporation ) responsible for driving equipment to and from locations, prepping the well site for operation, rigging-in and rigging-out all equipment, mixing and pumping fluids during each stage of the frac job, and completing the operation safely.

Warehouse Associate

YYYY
Laredo, Texas
03.2012 - 01.2014

Responsible for performing an array of duties such as receiving and processing incoming stock and materials, picking and
filling orders from stock, packing and shipping orders, or managing, organizing and retrieving stock and other.

Education

Bachelor of Arts - Psychology

Texas A&M International University
Laredo, TX
12.2013

Skills

  • Client communication
  • Warranty processing
  • Status reports maintenance
  • Processing warranties
  • Schedule Coordination
  • Estimating costs
  • Order fulfillment
  • Warehousing functions
  • Recordkeeping strengths
  • Service standard compliance
  • Data Entry
  • Stock management
  • Multi-line phone talent
  • Credit card processing
  • Receiving support

Timeline

Service Writer & Parts Coordinator

U.S. Xpress Enterprises Inc.
10.2015 - 01.2018

Equipment Operator One

Elwood Staffing
11.2014 - 01.2015

Warehouse Associate

YYYY
03.2012 - 01.2014

Bachelor of Arts - Psychology

Texas A&M International University
Raymundo Maldonado Jr.