Summary
Overview
Work History
Education
Skills
Timeline
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Austin Roberson

Calhoun ,GA

Summary

Dynamic operations leader with a proven track record at Dme Express, enhancing operational efficiency and workforce planning. Skilled in training and mentoring teams, I successfully improved project execution and client satisfaction while optimizing resource allocation. My expertise in logistics management and strong communication skills fostered collaboration and reduced costs significantly.

Overview

10
10
years of professional experience

Work History

Director of Field Operations

Dme Express
04.2021 - Current
  • Developed a successful field operations strategy, aligning business objectives and targets with daily activities.
  • Enhanced overall operational efficiency by streamlining processes and implementing new strategies.
  • Looked for and developed talent in business unit for succession planning.
  • Led Number field representatives in delivering quality, on-time and cost-effective client objectives.
  • Improved team collaboration with regular communication, training sessions, and performance reviews.
  • Conducted thorough risk assessments for all field operations, minimizing potential hazards and ensuring safety compliance.
  • Fostered strong relationships with clients and vendors through effective communication and negotiation skills.
  • Coordinated cross-functional teams to facilitate seamless project execution across multiple locations.
  • Managed a large workforce of field personnel, ensuring timely task completion and adherence to company policies.
  • Optimized resource allocation to ensure maximum coverage of territories while reducing travel time between sites.
  • Reduced expenses for the department by identifying cost-saving opportunities and optimizing resources.
  • Established performance metrics for assessing team productivity, providing feedback on areas of improvement as needed.
  • Oversaw complex projects from inception to completion, meeting deadlines while maintaining high-quality standards.
  • Led process improvements that resulted in increased efficiencies across various aspects of field operations management such as scheduling, budgeting, and project tracking.
  • Communicated and consulted with regional management and staff regularly.

Delivery Driver

Appalachian Medical Services
06.2019 - 04.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Expedited deliveries to meet customer deadlines and requirements.

Warehouse Worker

Battlefield Building Supply
05.2015 - 06.2019
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.

Education

Gordon Central High School
Calhoun Ga
05.2017

Skills

  • Operations management
  • Asset management
  • Workforce planning
  • Operational efficiency
  • Training and mentoring
  • Team building
  • Operational planning
  • Team supervision
  • Inventory tracking
  • Schedule coordination
  • Workflow planning
  • KPI tracking
  • Staff oversight
  • Logistics management
  • Administrative oversight
  • Schedule oversight
  • Staff recruitment
  • Service delivery management
  • Dispatch supervision

Timeline

Director of Field Operations

Dme Express
04.2021 - Current

Delivery Driver

Appalachian Medical Services
06.2019 - 04.2021

Warehouse Worker

Battlefield Building Supply
05.2015 - 06.2019

Gordon Central High School

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Austin Roberson