Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Austin Roberts

Reno

Summary

Experienced with understanding customer needs and guiding them through car buying process. Utilizes extensive knowledge of automotive features and financing options to provide personalized recommendations. Track record of building lasting customer relationships and achieving sales targets through effective negotiation and customer service.

Overview

7
7
years of professional experience

Work History

Cashier

CVS Pharmacy
01.2018 - 12.2020
  • Being a Cashier allowed me ample opportunities to get better at my communication and social skills that I still work on to this day
  • I also was able to connect with clientele that I saw on a more day to day basis

Busser

The Point Patio Bar & Bistro
02.2021 - 06.2021
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.

Sales team member and key holder for offsite warehouse

Bath & Body Works
08.2021 - 08.2022
  • Monitored and moved all inventory that was needed to an offsite warehouse as well as being a part of a sales team which reinforced my social skills
  • Helped customers locate products and checked store system for merchandise at other sites.

Membership Sales Representative

Sports West Athletic Club & Spa
07.2023 - 12.2024
  • Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
  • Successfully transitioned existing customers onto more suitable memberships plans when necessary.
  • Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
  • Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.

Car Salesperson

Ken's Three Way of Nevada
01.2025 - Current
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.

Education

Bachelor of Science - Public Health Sciences

University of Nevada, Reno
Reno, NV
12-2024

Associate of Science - Kinesiology

Fresno City College
08.2020

Skills

  • Strong negotiation
  • Building rapport
  • Sales presentations
  • Persuasion techniques
  • Customer service
  • Sales closing
  • Relationship building
  • Friendly and enthusiastic
  • Team collaboration
  • Negotiations strength
  • Customer relationship management
  • Staff training

Hobbies and Interests

  • I enjoy playing soccer whenever I can.
  • I like taking care of plants.
  • I believe in taking care of myself, having a balanced diet, and having a rigorous exercise routine.

Timeline

Car Salesperson

Ken's Three Way of Nevada
01.2025 - Current

Membership Sales Representative

Sports West Athletic Club & Spa
07.2023 - 12.2024

Sales team member and key holder for offsite warehouse

Bath & Body Works
08.2021 - 08.2022

Busser

The Point Patio Bar & Bistro
02.2021 - 06.2021

Cashier

CVS Pharmacy
01.2018 - 12.2020

Bachelor of Science - Public Health Sciences

University of Nevada, Reno

Associate of Science - Kinesiology

Fresno City College

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Austin Roberts