Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

AUSTIN ROGERS

Roanoke,VA

Summary

Results and people driven Manager with over 15 years of extensive experience in project management, data analysis, and process improvement. Proven track record of driving financial performance, enhancing customer service standards, and developing high-performing teams.

Overview

10
10
years of professional experience

Work History

DELIVERY TERRITORY MANAGER, REGION 75,59

WAL-MART INC, FIELD OPERATIONS
04.2022 - Current
  • Oversaw 50+ stores with their omnichannel delivery, teaching and training teams on all aspects of delivery operations to ensure consistent performance and adherence to company standards.
  • Supported the execution of projects, work streams, and programs by managing and modifying associated project plans.
  • Adhered to task timelines and maintained project data to ensure successful roll-outs and implementations.
  • Organized and facilitated communication materials; identified performance standards; measured progress and adjusted performance accordingly.
  • Supported the sourcing, organizing, analyzing, and interpretation of data to provide insights on business trends.
  • Translated data analysis into recommendations aligned with business objectives; collaborated with cross-functional teams to develop processes and strategies.
  • Built relationships and partnerships with key stakeholders; implemented new innovations and tools for site selection.
  • Ensured data accuracy and served as a subject matter expert adhering to scorecards and other tracking mechanisms.
  • Supported activities and projects that generate revenue, mitigate loss, and influence budget spending.
  • Developed and improved operational tools, reports, and customer-facing functionality by providing direction and input on project business.

DIGITAL COACH

WAL-MART INC, ACADEMY STORE 5137
01.2020 - 04.2022
  • Led and developed teams by teaching, training, and actively listening to associates.
  • Provided feedback and communicated with all levels of associates regarding store operations and business initiatives.
  • Modeled exceptional customer service standards and managed customer service initiatives.
  • Drove financial performance and sales by reviewing P&L statements; assisted in budgeting, forecasting, and controlling expenses.
  • Provided supervision and development opportunities for associates by selecting, training, and mentoring.

NEIGHBORHOOD MARKET ASM

WAL-MART INC, 3048,3126
04.2015 - 01.2020
  • Ensured compliance with company policies and procedures; held hourly associates accountable and monitored asset protection and safety controls.
  • Provided supervision and development opportunities for hourly associates by hiring, training, and mentoring.
  • Modeled exceptional customer service standards; managed and supported customer service initiatives and resolved customer complaints.
  • Assisted store manager in driving financial performance by reviewing and evaluating P&L statements; controlled expenses and participated in budget forecasting.

Education

Highschool Diploma -

KEMPSVILLE HIGH SCHOOL
VIRGINIA BEACH, VA
06.2005

Skills

  • Strategic market analysis
  • Stakeholder engagement
  • Performance metrics
  • Process improvement
  • Regulatory compliance
  • Omnichannel operations
  • Time management
  • Staff evaluation
  • Large-scale training initiatives
  • Financial projections
  • Customer relationship management
  • Sales strategy development
  • Service excellence
  • Team leadership for 50
  • Expertise in Microsoft Office and Adobe

References

References available upon request.

Timeline

DELIVERY TERRITORY MANAGER, REGION 75,59

WAL-MART INC, FIELD OPERATIONS
04.2022 - Current

DIGITAL COACH

WAL-MART INC, ACADEMY STORE 5137
01.2020 - 04.2022

NEIGHBORHOOD MARKET ASM

WAL-MART INC, 3048,3126
04.2015 - 01.2020

Highschool Diploma -

KEMPSVILLE HIGH SCHOOL

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