Austin Rosser
DeLand
Summary
Dynamic and dedicated with a strong background in customer service and team training at DeLand Family YMCA. Certified in CPR and forklift operation, I demonstrate a strong work ethic, and excel in fostering positive customer experiences.
Overview
3
3
years of professional experience
Work History
Front Desk Sales Associate
DeLand Family YMCA
Deland
01.2023 - Current
- Greeted customers and provided excellent customer service.
- Responded promptly to customer inquiries via phone, email, and in-person visits.
- Assisted with training new front desk associates.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Led informative facility tours, successfully enrolling new members by highlighting key features.
Team Member
Tractor Supply Company
DeLand
02.2024 - 05.2025
- Provided exceptional customer service on the sales floor, ensuring customer satisfaction and repeat business.
- Executed cashier duties with precision, including money reconciliation and transaction accuracy.
- Operated forklifts safely, filled propane tanks, and adhered to safety procedures.
- Trained new staff members on propane refills procedures and safety
- Trained new staff on forklift safety procedures and operation
Pool Lifeguard and Swim Instructor
DeLand Family YMCA
Deland
06.2022 - 06.2024
- Maintained order in the pool area, ensuring all guests followed posted rules and regulations.
- Provided excellent customer service by responding promptly to guest inquiries or complaints.
- Educated patrons on water safety practices and procedures through verbal communication and demonstrations.
- Monitored swimmers, enforcing rules and regulations while providing assistance when needed.
- Trained new employees on job duties including safety protocols, customer service expectations and emergency response procedures.
Education
High School Diploma -
University High School
Orange City, FL06-2024
Associate of Arts - Finance
TSC
Tallahassee, FLSkills
- Fortlift Certified
- Propane Tank refill and safety procedures
- CPR certified
- Customer service
- Team building
- Employee training
- Effective communication
Timeline
Team Member
Tractor Supply Company
02.2024 - 05.2025
Front Desk Sales Associate
DeLand Family YMCA
01.2023 - Current
Pool Lifeguard and Swim Instructor
DeLand Family YMCA
06.2022 - 06.2024
High School Diploma -
University High School
Associate of Arts - Finance
TSC
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