James Jordan

Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory, and maintaining profit margins.

Connected with customers daily to understand needs, provide, assist and collect feedback to optimize operations.

Established individual parts inventory levels to balance stock for maximum inventory turns. Reduced expense spending, securing low-cost inventory for customers to drive client retention. Taught junior employees how to meet operational and sales goals with proactive strategies. Organized and updated schedules to optimize coverage for expected customer demands. Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.

Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages. Enhanced sales by implementing merchandising and promotional improvements.

Received, examined and reshelved returned parts.

Assist customers with selecting and identifying parts needed for a project. Pull parts from the warehouse and order any parts not found in the supply room. Supply service technicians with parts as requested and verify shipments against receipts. Replenish inventory on a daily basis. Provide advice to customers about the correct that's needed.

Worked on high speed machine equipment and precision machinery used in mass production. Prepared machine for production process by equipping it with the required tools and parts. Assured the constant availability of raw materials and inputs so that the machine could function at all times. Made sure the products manufactured from the machine were of high quality; made adjustments to improve the quality when possible. Monitored the machine regularly to avert preventable breakdowns. Performed regular checks on the parts of machinery and made required adjustments wherever necessary.