Joel Oddo
112 US Oval Apt 202,NY
Summary
Professional with extensive experience at Goss Chevrolet, excelling in inventory management and customer relations. Proven track record of enhancing operational efficiency and increasing sales revenue through effective networking and collaboration. Adept at problem-solving and maintaining high standards of service, ensuring customer satisfaction and streamlined processes.
Overview
8
8
years of professional experience
Work History
Assistant Parts Manager
Goss Chevrolet
Champlain, NY
02.2026 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claim parts efficiently by following manufacturer guidelines
- Collaborated with service manager to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department
- Foster relationships with new wholesale accounts
- Process daily part orders for both internal operations and wholesale accounts
- Ensure supplies, fluids, stock part items needed for daily operations are stocked
- Conduct Interviews with potential employees and oversee the hiring process alongside the Parts and Service Director
Parts Advisor
Goss Chevrolet
Champlain, NY
08.2024 - 02.2026
- Provided support to service technicians by sourcing required parts efficiently.
- Ensured timely updates of customer orders and backorders within the system.
- Developed comprehensive understanding of proprietary software systems such as Snap-On parts look up, Automate, CARNOW, DealerFX, Rapid Recon, OEC Collisionlink, Repairlink used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Extensive knowledge in General Motors parts and service systems (Parts Workbench etc.)
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Managed returns and warranties efficiently.
- Contributed to department success by consistently meeting or exceeding monthly sales targets established by management and consistently leading the team in sales
- Organized parts storage and stocked inventory regularly
- Greeted customers via telephone, in person and through wholesale software to answer questions, resolve concerns, and complete sales.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Process monthly inventory returns and core returns
- Analyze bodyshop estimates and order parts accordingly from OEM, aftermarket, or recycled suppliers
- Create new relationships with wholesale customers to increase department sales
Sales Associate
Custom Truck Creations
Henrietta, NY
04.2023 - 08.2024
- Processed transactions accurately using point-of-sale systems, ensuring efficiency at checkout.
- Provided product knowledge and recommendations, contributing to informed purchasing decisions
- Monitored store displays for compliance with merchandising standards and promotions.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction levels.
- Built relationships with customers to encourage repeat business
- Managed returns, exchanges and refunds in accordance with store policy.
- Extensive use of Intuit Quickbooks for all invoicing and Purchase order transactions
- Maintain the most up to date knowledge of current vehicles and offerings to accommodate customer needs
- Strong understanding of the Truck Accessories market with the ability to explain in detail to customers
- Ability to work with multiple Wholesale distributors to source product
Rust Protection Technician
Custom Truck Creations
Henrietta, NY
10.2021 - 04.2023
- Streamlined processes by implementing efficient workflows and improving technician training programs effectively training multiple new technicians
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Spray and prep vehicles to the KROWN rust protection standard being yearly certified
Driver
United Parcel Service, UPS
Henrietta, NY
07.2020 - 09.2021
- Built strong customer and business relationships through reliable service.
- Completed timely pickups and deliveries while maintaining accurate records.
- Used GPS and route planning to ensure efficient, on-time deliveries.
- Performed vehicle inspections, basic maintenance, and reported mechanical issues.
- Assisted with receiving, organizing, loading, and tracking inventory.
- Verified accurate packaging, labeling, and handling of parts/materials.
- Prioritized urgent deliveries to support customer and service department needs.
- Maintained a clean driving record while operating safely in high-volume traffic.
- Adapted to changing schedules and supported team operations as needed.
- Delivered consistent customer service in fast-paced environments.
Warehouse Worker
United Parcel Service, UPS
Henrietta, NY
10.2018 - 07.2020
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Helped train new employees in safe practices and warehouse procedures.
Education
No Degree - Physical Education
SUNY Brockport
Brockport, NYPenfield High School
Penfield, NY06.2017
Skills
- Customer relations
- POS systems operations
- Staff training
- Inventory management
- Profit and loss tracking
- Operations management
- Problem-solving
- Time management
- Multitasking
- Reliability
- Heavy lifting
- Safety protocols
Timeline
Assistant Parts Manager
Goss Chevrolet
02.2026 - Current
Parts Advisor
Goss Chevrolet
08.2024 - 02.2026
Sales Associate
Custom Truck Creations
04.2023 - 08.2024
Rust Protection Technician
Custom Truck Creations
10.2021 - 04.2023
Driver
United Parcel Service, UPS
07.2020 - 09.2021
Warehouse Worker
United Parcel Service, UPS
10.2018 - 07.2020
No Degree - Physical Education
SUNY Brockport
Penfield High School