Craig Friel
Arlington Heights,IL
Summary
Reliable professional with positive attitude and dedication to deliver quality in all operational activities. Looking to take skill set and work ethic to a Florida location. Strong team leader with extensive product knowledge,communication and organizational skills that enable outstanding customer service and maximum sales. Experienced leading warehouse teams to accurately fulfill orders. Level 1 Powertrain dealer OSHA Certified Forklift 12yrs. ASE CERTIFIED MOE 8yrs. Catalog proficient. Honest Dependable Hard working. Dega Bell & Howell ADP Reynolds & Reynolds CDK.
Overview
38
38
years of professional experience
1988
1988
years of post-secondary education
Work History
Assistant Parts Manager
Jennings Chevrolet
Glenview, Illinois
01.2012 - Current
- Assisted in managing inventory levels for parts and accessories.
- Coordinated with suppliers to ensure timely delivery of parts.
- Processed customer orders and maintained accurate records.
- Maintained organization of parts department for efficient operations.
- Communicated effectively with customers regarding order status and inquiries.
- Implemented best practices for parts storage and retrieval processes.
- Received, examined and reshelved returned parts.
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Controlled daily parts program activities to improve sales and inventory management.
- Resolved customer complaints in a professional manner.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Managed employee schedules and daily assignments.
- Monitored purchase order status updates from suppliers to ensure timely deliveries.
- Managed inventory levels of parts and supplies, ensuring accuracy and availability for customer orders.
- Organized daily workflow of staff members in the Parts Department.
- Established strong relationships with vendors to facilitate long-term partnerships.
- Analyzed current processes to identify areas for improvement and increased efficiency.
- Analyzed customer demand patterns to forecast future needs and placed orders accordingly.
- Maintained cleanliness and organization of the Parts Department storage areas.
- Collaborated with other departments on projects that required specialized parts or tools.
- Maintained accurate records of all incoming shipments and outgoing orders.
- Led a team of parts department employees, providing training and performance evaluations.
- Coordinated parts logistics, ensuring timely delivery to customers and service departments.
- Managed customer inquiries and complaints regarding parts availability and pricing.
- Managed procurement processes, negotiating with suppliers to secure best prices.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Prepared inventory for shipment by attaching tags and labels.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Provided support to sales team regarding parts availability and specifications.
- Trained new staff on inventory management systems and procedures.
- Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
- Taught junior employees proactive strategies to meet operational and sales goals.
Assistant Parts Manager
Grossinger Chevrolet
Palatine, Illinois
01.2001 - 01.2012
- Managed inventory levels for parts and supplies efficiently.
- Coordinated with suppliers to ensure timely delivery of parts.
- Processed customer orders accurately and promptly.
- Maintained organized storage for parts and accessories.
- Collaborated with service department to fulfill urgent parts requests.
- Oversaw daily operations to streamline workflow processes.
- Received, examined and reshelved returned parts.
- Controlled daily parts program activities to improve sales and inventory management.
- Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
- Organized daily workflow of staff members in the Parts Department.
- Trained new employees on proper ordering procedures and customer service techniques.
- Coordinated parts logistics, ensuring timely delivery to customers and service departments.
- Prepared inventory for shipment by attaching tags and labels.
Assistant Parts Manager
Kelly Oldsmobile
Arlington Heights, Illinois
08.1988 - 12.2000
- Managed inventory levels for parts and supplies efficiently.
- Coordinated with suppliers to ensure timely delivery of parts.
- Assisted in training staff on parts management procedures.
- Processed customer orders accurately and promptly.
- Maintained organized storage for parts and accessories.
- Collaborated with service department to fulfill urgent parts requests.
- Oversaw daily operations to streamline workflow processes.
- Received, examined and reshelved returned parts.
- Managed employee schedules and daily assignments.
Education
Palatine High School
Palatine , IlSkills
- Inventory management
- Supplier coordination
- Order processing
- Logistics oversight
- Workflow organization
- Team leadership
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Employee training
- Customer service
- Staff training
- Stock management
- Customer relations
- Warehouse operations
- Returns processing
- Parts identification
- Parts ordering
- Stock control
- Shipping and receiving
- Coordinating paperwork
- Reviewing deliveries
- Invoice processing
- Ordering parts
- Logistics planning
- Obsolescence control
- Parts documentation
- Forklift operation
- Vendor relations
- Inventory restocking
- Logistics processes
- Procedure development
- Organizational skills
- Warehouse inspections
- Fleet management
- Vehicle maintenance
- Outgoing shipments oversight
- Warehouse oversight
- Distribution strategies
Affiliations
Avid golfer,cycling and all around sports enthusiast.
Timeline
Assistant Parts Manager
Jennings Chevrolet
01.2012 - Current
Assistant Parts Manager
Grossinger Chevrolet
01.2001 - 01.2012
Assistant Parts Manager
Kelly Oldsmobile
08.1988 - 12.2000
Palatine High School