Reynolds
Job Search Status
Open to workDesired start date: Immediately
Open To Work
Katrina Webster
Cedar Point
Work Preference
Summary
Detail-oriented professional with expertise in customer service, inventory management, and staff training. Proven ability to streamline operations and enhance customer satisfaction in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Assistant Parts Manager
Banister Automotive
Norfolk, VA
09.2022 - 03.2026
- Managed inventory levels to ensure timely availability of automotive parts.
- Assisted in training staff on efficient parts handling procedures.
- Coordinated order processing and fulfillment for customer requests.
- Implemented inventory tracking systems to enhance accuracy and reduce discrepancies.
- Conducted regular audits of stock to maintain optimal inventory levels.
- Resolved customer inquiries regarding parts availability and specifications.
- Developed process improvements to streamline parts storage and retrieval operations.
- Collaborated with suppliers to negotiate pricing and delivery schedules.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
- Supported Parts Manager in budget planning and monitoring, ensuring financial targets were met while maintaining high-quality service standards.
- Managed warranty returns effectively, liaising with manufacturers to ensure prompt processing of claims without excessive delays for customers or the dealership.
- Assisted Parts Manager in creating monthly sales forecasts based on historical data analysis and current market trends.
- Improved workflow processes within the department by recognizing inefficiencies and proposing constructive changes where necessary.
- Conducted regular audits of parts inventory to minimize discrepancies and maintain accurate records for financial reporting purposes.
- Provided exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at a high level.
- Developed strategies to optimize parts storage and organization, reducing time spent searching for specific items.
- Assisted in training new employees on parts department processes, improving their productivity and understanding of the role.
- Oversaw the implementation of a new electronic parts catalog system, streamlining the ordering process and increasing accuracy in part identification.
- Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms that benefited the dealership''s bottom line.
- Ensured smooth day-to-day operations, delegating tasks to team members while ensuring adherence to company policies and procedures.
- Improved overall department efficiency, implementing better communication channels between team members.
- Maintained an organized workspace, optimizing workflow for increased efficiency in handling part orders and inquiries.
- Streamlined parts inventory management through diligent tracking and recordkeeping.
- Enhanced customer satisfaction by providing accurate and timely information on parts availability and pricing.
- Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supervised and trained staff on product knowledge and customer service.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Conducted research to address shipping errors and packaging mistakes.
- Promoted brand at industry events and through ongoing networking efforts.
- Tracked production and quality control systems to proactively identify deficiencies.
- Reviewed established business practices and improved processes to reduce expenses.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Parts Warehouse
Rick Hendrick Chevrolet/Cadillac - Norfolk Virginia
Norfolk, VA
05.2000 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Princess Anne High School
Virginia Beach, VA06-1989
Skills
- Customer service
- Shipping and receiving
- Warehouse operations
- Parts ordering
- POS systems operations
- Staff training
- Inventory management
- Inventory audits
- Stock management
- Returns processing
- Product promotion
- Sales promotion
- Promotional planning
- Parts identification
- Returns management
- Supply chain
- Stock control
- Ordering parts
- Improving customer satisfaction
- Purchasing strategies
- Invoice processing
- Inventory restocking
- Inventory auditing
- Vendor relations
- Parts documentation
- Reviewing deliveries
- Obsolescence control
- Teamwork
- Time management
- Attention to detail
Software
Tekion
CCC, OPSTRAX, Repair Link, Collision Link, Parts Trader
Timeline
Assistant Parts Manager
Banister Automotive
09.2022 - 03.2026
Parts Warehouse
Rick Hendrick Chevrolet/Cadillac - Norfolk Virginia
05.2000 - 08.2022
High School Diploma -
Princess Anne High School