Work Preference
Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Open To Work

Katrina Webster

Cedar Point

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Assistant Parts ManagerParts WarehouseWholesales Parts Sales

Work Type

Full Time

Location Preference

Remote

Salary Range

$55000/yr - $85000/yr

Summary

Detail-oriented professional with expertise in customer service, inventory management, and staff training. Proven ability to streamline operations and enhance customer satisfaction in fast-paced environments.

Overview

26
26
years of professional experience

Work History

Assistant Parts Manager

Banister Automotive
Norfolk, VA
09.2022 - 03.2026
  • Managed inventory levels to ensure timely availability of automotive parts.
  • Assisted in training staff on efficient parts handling procedures.
  • Coordinated order processing and fulfillment for customer requests.
  • Implemented inventory tracking systems to enhance accuracy and reduce discrepancies.
  • Conducted regular audits of stock to maintain optimal inventory levels.
  • Resolved customer inquiries regarding parts availability and specifications.
  • Developed process improvements to streamline parts storage and retrieval operations.
  • Collaborated with suppliers to negotiate pricing and delivery schedules.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
  • Supported Parts Manager in budget planning and monitoring, ensuring financial targets were met while maintaining high-quality service standards.
  • Managed warranty returns effectively, liaising with manufacturers to ensure prompt processing of claims without excessive delays for customers or the dealership.
  • Assisted Parts Manager in creating monthly sales forecasts based on historical data analysis and current market trends.
  • Improved workflow processes within the department by recognizing inefficiencies and proposing constructive changes where necessary.
  • Conducted regular audits of parts inventory to minimize discrepancies and maintain accurate records for financial reporting purposes.
  • Provided exceptional customer service, addressing concerns or issues promptly to ensure customer satisfaction remained at a high level.
  • Developed strategies to optimize parts storage and organization, reducing time spent searching for specific items.
  • Assisted in training new employees on parts department processes, improving their productivity and understanding of the role.
  • Oversaw the implementation of a new electronic parts catalog system, streamlining the ordering process and increasing accuracy in part identification.
  • Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms that benefited the dealership''s bottom line.
  • Ensured smooth day-to-day operations, delegating tasks to team members while ensuring adherence to company policies and procedures.
  • Improved overall department efficiency, implementing better communication channels between team members.
  • Maintained an organized workspace, optimizing workflow for increased efficiency in handling part orders and inquiries.
  • Streamlined parts inventory management through diligent tracking and recordkeeping.
  • Enhanced customer satisfaction by providing accurate and timely information on parts availability and pricing.
  • Collaborated with service technicians to ensure proper parts allocation for repairs, reducing downtime for customers'' vehicles.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Supervised and trained staff on product knowledge and customer service.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Developed and maintained knowledgeable and productive team of employees.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Conducted research to address shipping errors and packaging mistakes.
  • Promoted brand at industry events and through ongoing networking efforts.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.

Parts Warehouse

Rick Hendrick Chevrolet/Cadillac - Norfolk Virginia
Norfolk, VA
05.2000 - 08.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma -

Princess Anne High School
Virginia Beach, VA
06-1989

Skills

  • Customer service
  • Shipping and receiving
  • Warehouse operations
  • Parts ordering
  • POS systems operations
  • Staff training
  • Inventory management
  • Inventory audits
  • Stock management
  • Returns processing
  • Product promotion
  • Sales promotion
  • Promotional planning
  • Parts identification
  • Returns management
  • Supply chain
  • Stock control
  • Ordering parts
  • Improving customer satisfaction
  • Purchasing strategies
  • Invoice processing
  • Inventory restocking
  • Inventory auditing
  • Vendor relations
  • Parts documentation
  • Reviewing deliveries
  • Obsolescence control
  • Teamwork
  • Time management
  • Attention to detail

Software

Reynolds

Tekion

CCC, OPSTRAX, Repair Link, Collision Link, Parts Trader

Timeline

Assistant Parts Manager

Banister Automotive
09.2022 - 03.2026

Parts Warehouse

Rick Hendrick Chevrolet/Cadillac - Norfolk Virginia
05.2000 - 08.2022

High School Diploma -

Princess Anne High School
Katrina Webster