Ashley DeWitt

• Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Bolstered sales and inventory management by effectively controlling daily parts program activities.
• Created employee schedules to align coverage with forecasted demands.
• Rearranged parts department to better serve changing trends and keep workspaces organized.
• Trained team members in successful strategies to meet operational and sales targets.
• Partnered with managers to implement operational enhancements for paperwork processing.

• Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Bolstered sales and inventory management by effectively controlling daily parts program activities.
• Created employee schedules to align coverage with forecasted demands.
• Rearranged parts department to better serve changing trends and keep workspaces organized.
• Trained team members in successful strategies to meet operational and sales targets.
• Partnered with managers to implement operational enhancements for paperwork processing.
• Processed and reshelved return orders, checking for discrepancies, potential usage and issue.
• Mitigated financial discrepancies by managing inventory, damaged goods and backorders.

• Strong belief in KAIZEN, continuous improvement in productivity, efficiency, processes, oneself and team.
• Offered friendly and efficient service to customers, handled challenging situations with ease
• Worked with managers and assistant managers to develop quicker and more efficient processes for better communication between departments.
• Involved in training of 3 new hires for counter/retail sales, on Toyota parts catalog, Dealer Daily, and TIS.
• Skilled in checking in stock orders, retail orders and repair shop orders.
• Involved in inventory checks and sourcing parts. Operated non-riding high-lo and pallet jacket.
• Organizing invoices.
• Prepping for deliveries.
• Efficient in placing wholesale orders via phone, email, and fax.
• Answered retail customer calls, identified customers request and walked them through what was needed to solve their issue.
• Greeted and assisted retail customers with questions, orders and returns.
• Contacted customers upon arrival of orders.
• Monitored company inventory to keep stock levels and databases updated
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• Skillfully answering multiple lines and operating switchboard with focus on customer satisfaction.
• Excellent customer service while checking out service and parts guests.
• Proficiency in taking messages, filing repair orders and invoices, and mailing out customer reminders.
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items and join reward programs.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Mentored new team members on sales software system operation.
• Welcomed customers and helped determine their needs.
• Collected and authorized payments of guests.
• Greeted customers entering store and responded promptly to customer needs.
  
• Worked closely with shift manager to solve problems and handle customer concerns.

Skillfully answering multiple lines and operating switchboards with focus on customer satisfaction.

Excellent customer service skills while checking out service and parts guests. Proficiency in taking messages, filing repair orders and parts invoice, and mailing out reminders.