Jaime Rodriguez
Assistant Parts Manager
Porter,TX
Summary
Developed strong leadership and problem-solving skills in customer-focused environment, consistently driving team performance and customer satisfaction. Adaptable and ready to transition into new field, leveraging background in managing teams and resolving customer issues. Prepared to bring proactive approach and strategic thinking to new challenges.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Assistant Parts Manager
Texan Gmc Buick
Porter, TX
2023.08 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Submitted reports to senior management to aid in business decision-making and planning.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved overall department efficiency, implementing better communication channels between team members.
Assistant Service Manager
Texan Gmc Buick
Porter, TX
2020.08 - 2023.07
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
Service Advisor
Texan Gmc Buick
Porter, Texas
2015.03 - 2020.08
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Education
Some College (No Degree) -
Lone Star College
Houston, TX 2013.09 - 2015.09
High School Diploma -
W.T Hall Highschool
Houston, TX 2010.08 - 2011.01
Skills
Customer service
Shipping and receiving
Warehouse operations
Customer relations
Inventory audits
Forecasting
Improving customer satisfaction
Teamwork and collaboration
Timeline
Assistant Parts Manager
Texan Gmc Buick
2023.08 - Current
Assistant Service Manager
Texan Gmc Buick
2020.08 - 2023.07
Service Advisor
Texan Gmc Buick
2015.03 - 2020.08
Some College (No Degree) -
Lone Star College
2013.09 - 2015.09
High School Diploma -
W.T Hall Highschool
2010.08 - 2011.01