Austin Rowton
Lonoke,AR
Summary
Accomplished Regional Manager at Planet Fitness, adept in strategic planning and staff training, led initiatives that significantly improved market share and customer satisfaction. Leveraged operations expertise and staff management skills at Orangetheory Fitness to drive sustainable growth and achieve notable cost savings, demonstrating a strong blend of analytical and leadership capabilities.
Results-driven professional prepared to bring blend of strategic vision and hands-on leadership to dynamic organization. Background includes managing multiple regions, driving operational improvements, and spearheading initiatives that align with company goals. Known for fostering team collaboration and consistently achieving results, with core skills in leadership and strategic planning.
Overview
13
13
years of professional experience
Work History
Director of Sales and Operations
Orangetheory Fitness
Arkansas
01.2025 - Current
- Oversaw operational efficiency and financial performance of eight studios to ensure sustainable growth.
- Developed and executed sales strategies to drive membership growth and retention.
- Led a high-performing sales team, fostering a culture of accountability and achievement.
- Analyzed market trends to identify opportunities for expansion and competitive positioning.
- Implemented training programs to enhance staff performance and customer engagement techniques.
Regional Manager
Planet Fitness
MO, IL, AR, AZ, OK
09.2022 - 01.2025
- Oversaw daily operations and performance metrics of 40 clubs across the Planet Fitness market. Focused on improving performance of the bottom 15 clubs in five states through targeted management strategies.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Led cross-functional teams to achieve project deliverables on time and within budget, resulting in improved overall performance.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Boosted brand growth by devising strategic network and marketing tactics.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Director of Operations
Orangetheory Fitness
Arkansas
02.2018 - 09.2022
- Monitored budget and utilized operational resources.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
Member Service Representative
Planet Fitness
Russellville, AR
09.2013 - 02.2018
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Educated members on product offerings, enhancing their understanding and satisfaction.
- Processed member transactions accurately, ensuring compliance with company policies.
- Collaborated with team members to streamline service processes and improve response times.
Education
Bachelor of Science -
Arkansas Tech University
Russellville, AR12-2017
Skills
- Operational management
- Workforce development expertise
- Improving Profit and Loss margins
- Fostering a positive workplace culture
- Coaching team for service improvement
- Making the customers experience as great as possible
Timeline
Director of Sales and Operations
Orangetheory Fitness
01.2025 - Current
Regional Manager
Planet Fitness
09.2022 - 01.2025
Director of Operations
Orangetheory Fitness
02.2018 - 09.2022
Member Service Representative
Planet Fitness
09.2013 - 02.2018
Bachelor of Science -
Arkansas Tech University