DEREK CAMPOS
Window Doctor of Colorado
226 S. Grandbay St.,CO
16
years of professional experience
Sales operations leader with significant experience in driving sales performance and optimizing operational processes. Proven ability to lead teams, adapt to changing needs, and deliver results. Expertise in strategic planning, process improvement, and team collaboration. Known for strong leadership, effective communication, and results-oriented approach.
Work History
Director of Sales Operations
1 Year 9 Months- Developed strategic sales forecasts to support business planning and resource allocation.
- Analyzed market trends to identify growth opportunities and drive revenue generation initiatives.
- Led cross-functional teams to implement CRM systems, improving data accuracy and reporting capabilities.
- Streamlined sales processes to enhance operational efficiency and team productivity.
- Established key performance indicators, tracking progress toward sales objectives and enhancing accountability.
- Mentored sales staff on best practices, fostering a culture of continuous improvement and professional development.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
- Evaluated existing CRM systems and implemented improvements, enhancing user experience and data accuracy.
- Optimized sales forecasting processes, enabling accurate inventory management and reduced stockouts.
- Successfully negotiated major deals using strong interpersonal skills paired with a deep understanding of client needs.
- Championed enhanced coordination between different departments fostering an environment conducive toward achieving desired results.
- Implemented and executed sales and operational policies, experiments and standards across multiple facilities and sub-brands.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into the best remedy.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Demonstrated products to show potential customers the benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenue.
- Conducted regular competitor analysis to stay ahead of market trends and maintain a competitive edge.
- Managed cross-functional teams to streamline processes and improve communication between departments.
- Increased sales revenue by implementing effective sales strategies and optimizing operations.
- Built, trained, and managed sales and operational teams to carry out sales initiatives and reach objectives.
Store Manager
5 Years 9 Months- Developed promotional strategies that increased foot traffic and boosted sales revenue.
- Managed inventory levels, ensuring optimal stock availability and reduced excess.
- Led daily operations to enhance customer satisfaction and streamline service delivery.
- Managed inventory levels, ensuring optimal stock availability and reducing excess.
- Implemented operational improvements that enhanced efficiency in store processes and workflows.
- Oversaw financial management, including budgeting, forecasting, and expense control measures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and an organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Improved store layout for better customer flow and product visibility, leading to an increase in average purchase size.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Implemented a customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising the store's profile.
- Reduced employee turnover by creating a supportive work environment and recognizing outstanding performance.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
National Sales Manager
8 Years 5 Months- Trained new hires on essential business operations from day one. Assisted employees in understanding product knowledge and effective sales techniques. Guided teams in maintaining store appearance while prioritizing customer engagement. Supported staff in developing multitasking skills and balancing store finances at day’s end. Facilitated training on POS system usage and customer service strategies. Provided conflict resolution support for handling challenging customers and staff issues. Instructed on proper expense report completion and compliance with DOT regulations.
- Prospected new accounts to expand Workwear On Wheels’ growing territory.
- Helped grow the company from a five state territory up to a 14 state territory and from two stores to four stores.
- Managed the highest volume store for 7 years before being promoted ($460,000 per year).
- Contributed to company growth from five state territory to 14 state territory and increased store count from two to four.
- Managed the highest volume store for 7 years before being promoted ($660,000 per year).
- Developed and implemented territory sales strategies to enhance market penetration.
- Managed relationships with key accounts, ensuring customer satisfaction and loyalty.
- Analyzed market trends to identify growth opportunities and competitive threats.
- Led training programs for sales representatives, improving product knowledge and performance.
- Coordinated logistics for on-site product demonstrations, enhancing client engagement.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Conducted performance reviews, providing feedback to drive team development and accountability.
- Monitored inventory levels to optimize supply chain efficiency and reduce costs.
- Enhanced profitability by developing pipelines using marketing and sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Implemented business networking strategies by implementing practical networking techniques.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into the best remedy.
- Met with key accounts to resolve issues and strengthen ongoing relationships..
- Supported company expansion from $950,000 to $2.9 million during employment at WOW.
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Directed effective hiring, orientation, training, development and retention of sales staff to maximize team performance.
- Mentored junior sales professionals, fostering a supportive environment that cultivated talent development and career growth.
- Predicted shifts in regional and national marketplaces using current industry knowledge to stay ahead of competition.
- Improved customer satisfaction through sales associate coaching in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma
Graduated from
Skills
Sales optimization
Pipeline management
Revenue growth
Territory management
Sales analytics
Market analysis
Client relationship management
Sales leadership
Sales team development
Change management
Operational efficiency
Problem-solving
Analytical thinking
Multitasking
Collaboration
Teamwork
Staff training
Excellent communication
Strong business sense
Customer service
Team leadership
Problem-solving
Excellent communication
Team leadership
Timeline
Director of Sales Operations
Window Doctor of Colorado
12.2024 - CurrentRead More
Store Manager
Colorado Custom Spas
02.2019 - 11.2024Read More
National Sales Manager
Workwear On Wheels Inc.
07.2010 - 12.2018Read More
Rangeview Highschool
High School Diploma
Read More