Lenora McIntosh
Houston
Summary
Experienced sales operations leader with a focus on analytical problem solving and customer relationship management. Successfully streamlined processes and developed sales reporting dashboards, leading to improved decision-making and increased sales team efficiency.
Overview
28
28
years of professional experience
Work History
Director of Sales Operations
Visual Comfort
07.2013 - Current
- Led cross-functional teams to implement new CRM systems, increasing efficiency in sales operations.
- Streamlined sales forecasting processes, improving accuracy and enhancing decision-making capabilities.
- Developed comprehensive sales reporting dashboards to track performance and identify growth opportunities.
- Mentored sales staff on data analysis techniques, fostering a culture of continuous improvement.
E-Commerce Fulfillment Liasion
Mens Warehouse
05.2006 - 07.2013
- Coordinated communications between departments to enhance operational efficiency and customer satisfaction.
- Streamlined inventory management processes, optimizing stock levels and reducing discrepancies.
- Implemented feedback mechanisms to assess and improve client interactions and service delivery.
- Developed training materials for staff on product knowledge and customer service best practices.
Operations Manager
Circuit City Stores
01.1999 - 09.2008
- Implemented cost-saving initiatives that reduced operational expenses significantly.
- Streamlined inventory management processes to enhance operational efficiency.
- Led cross-functional teams to ensure adherence to company policies and standards.
- Developed training programs for staff to improve customer service skills.
Education
Bachelor of Arts - Business Administration
Sam Houston State University
Huntsville, TX05-1994
Skills
- Sales operations strategy
- Sales process optimization
- Sales process efficiency
- Sales management
- Sales coaching
- Sales analytics
- Salesforce CRM
- Salesforce optimization
- Dashboard customization
- Pipeline management
- Revenue growth
- Sales team development
- Sales support strategy
- Customer segmentation
- Customer relationship management
- Client relationship management
- Team leadership
- Customer retention strategies
- Business intelligence
- Problem resolution
- Analytical problem solving
- Analytical thinking
- Decision-making
- Communication skills
- Team motivation
- Employee development
- Team dynamics
- Task prioritization
- Active listening
- Effective communication
- Communication skills
- Adaptability and flexibility
- Customer retention strategies
- Analytical problem solving
Timeline
Director of Sales Operations
Visual Comfort
07.2013 - Current
E-Commerce Fulfillment Liasion
Mens Warehouse
05.2006 - 07.2013
Operations Manager
Circuit City Stores
01.1999 - 09.2008
Bachelor of Arts - Business Administration
Sam Houston State University