Austin Royal

• Directly interacted with customers to deliver mail, packages, and ordered goods.
• Distributed mail on foot to residences and businesses, delivering to approximately 250 customers per shift.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.

• Increased customer loyalty and retention.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Assisted customers by answering questions and fulfilling requests.
• Helped customers complete purchases, locate items, and join reward programs.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Quickly and accurately counted drawers at start and end of each shift.

• Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.
• Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
• Managed camp operations for the Harrisonville Community Center facility serving over 150 campers each day.
• Selected fresh and modern curricula, lesson plans, and technological resources for instruction.

Served as primary contact for Men's Baseball and Women's Basketball teams.

Maintained the athletic website with up to date articles and stats.

Drafted press releases, game summaries, player profiles, and team-related interest stories.

Updated social media platforms for the aforementioned teams.

Provided play-by-play information for SID to input into StatCrew.

Coordinated live-stream programs.