Khaliah Staples
Detroit,MI
Summary
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Mail Carrier
U.S. Postal Service Office
Dearborn, MI
07.2023 - Current
- Observe road rules, weather and road conditions and other factors to maintain safe driving record.
- Deliver mail along prescribed route and retrieved additional mail from relay boxes.
- Handle undeliverable mail in accordance with established procedures.
- Route all classes of mail in sequence of delivery along established route.
- Separate mail to be transported to relay boxes along route for subsequent delivery.
- Obtain receipts for registered and certain insured mail.
- Furnish customers with postal information and provide change of address information and other related postal forms.
- Sold stamps and money orders to mail customers along daily route.
- Collect outgoing mail from homes and businesses to deliver to post office for processing.
- Scan labels on letters or parcels to confirm receipt.
- Obtain signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Utilize road maps or GPS to verify routes and designated addresses.
- Record address changes to redirect mail for residences or businesses.
- Assist customers by lifting heavy packages and placing parcels by front door or garage.
- Inspect delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Bundle mail in preparation for delivery or transportation to relay boxes.
- Deliver various types of mail on routes according to strict timelines.
- Sort mail for delivery, arranging mail in delivery sequence.
- Deliver mail to residents and business within assigned area.
- Provide change-of-address cards and other postal forms upon customer request.
- Clean and check over vehicle after completion of daily deliveries.
Signal Support Specialist (25U)
U.S. Army Reserves
Southfield, MI
05.2019 - Current
- Identified issues and initiated troubleshooting methods for signal support services, including radio, wire and battlefield automated systems.
- Oversaw daily command for squad of 4 Soldiers, demonstrating strong moral character, intellect and respect.
- Maintained signal support systems and provided technical advice to commanders, staff and subordinates.
- Installed and employed signal support systems and terminal devices for battlefield situations.
- Used computers to control and monitor network status during battlefield operations.
- Created and wrote information services policies and procedures for supported organizations.
- Performed preventive maintenance checks, diagnosed faults and completed basic repairs.
- Erected antennas and used power generators to support communication operations.
- Documented client network details in preparation for implementing communication systems and associated applications.
- Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
- Tested performance of in-development parts, assemblies and systems under simulated operating conditions to optimize plans.
- Performed diagnostics and testing to locate root causes and resolve issues for optimal performance.
- Performed risk assessment and threat analysis to identify security gaps in the organization's IT infrastructure.
- Investigated data breaches and other security incidents to determine root cause and potential impact on the organization's systems.
- Developed and implemented physical security policies, procedures, and standards.
- Maintained records related to the use of physical security systems such as access logs.
Field Sales Associate
Snap-On Tools
Rochester, MI
03.2023 - 06.2023
- Analyzed customer needs and interests and recommended specific company products and services to best meet unique customer needs.
- Gave eye-catching presentations to customers in order to provide information regarding company's products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Controlled tools inventory and ordered new supplies to meet expected demand, replacing broken or outdated tooling.
- Utilized hand truck to deliver tools or equipment to workers.
- Repaired, serviced and lubricated tools and equipment with spray gun or pressurized spray can.
Saurwein Health Center
Heidelberg University
Tiffin, OH
08.2018 - 05.2019
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers regarding needs and addressed concerns.
- Organized client contracts, records and reports to strengthen traceability.
Intramural Staff
Heidelberg University
Tiffin, OH
08.2017 - 05.2019
- Adhered to and enforced game rules and regulations.
- Assisted new referees with training and learning specific game rules and regulations.
- Attended appropriate meetings and training sessions to officiate games according to industry and company regulations.
- Fostered sportsmanship among players and coaches to minimize in-game conflict.
- Conferred with coaches, players and umpires to discuss calls and disputes.
- Kept track of event times to adhere to regulations and preset schedules.
- Utilized appropriate signals, items and mechanics to convey game happenings.
- Communicated game rules and regulations to players to promote fairness.
- Tracked game time, starting or stopping play when necessary.
- Mediated disputes between coaches, officials and players to reach mutual agreements.
Education
Master of Science - Sports Management Leadership
American Public University System
Charles Town, WV09.2022
Bachelor of Science - Sports Management / Business Administration / ECON
Heidelberg University
Tiffin, OH05.2019
Skills
- Program Planning and Development
- Service Coordination
- Facilities Management and Maintenance
- Staff Leadership & Training
- Managing Events Start to Finish
- Records Compilation and Maintenance
- Project Scheduling
- Codes and Standards Compliance
- Performance Analysis
- Verbal and Written Communication
- Network Status Monitoring
- Customer Service
- Data Entry
- File Retrieval
- Recordkeeping Requirements
- Quality Controls
- Meeting Logs Management
- Document Retrieval
- Appointment Scheduling
- Memo Preparation
- Program File Distribution
- Billing and Coding
- Executive Presentation Development
- Report Writing
- Excel Spreadsheets
- Meeting Planning
- Professional and Mature
- Planning & Organizing
- Flexible Schedule
- Computer Skills
- Critical Thinking
- Problem Resolution
- Strong Problem Solver
- Data Analysis
- Strategic Planning
Awards
- United States Army Good Conduct Medal
- United Stated Army Achievement Medal (AAM)
Timeline
Mail Carrier
U.S. Postal Service Office
07.2023 - Current
Field Sales Associate
Snap-On Tools
03.2023 - 06.2023
Signal Support Specialist (25U)
U.S. Army Reserves
05.2019 - Current
Saurwein Health Center
Heidelberg University
08.2018 - 05.2019
Intramural Staff
Heidelberg University
08.2017 - 05.2019
Master of Science - Sports Management Leadership
American Public University System
Bachelor of Science - Sports Management / Business Administration / ECON
Heidelberg University
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