Desired Job Title
Managed Services Team LeadSystems Analyst IISolutions EngineerWork Type
Full TimeLocation Preference
RemoteHybridLocation: USSioux Falls, SD
Open to relocation: No
Open To Work
Verified
This profile is verified using an email address.
Austin Rykhus
Work Preference
Summary
Dynamic Team Lead with 3 years of experience driving customer satisfaction through strategic relationship management and service redesigns. Successfully navigated team integration during an acquisition, enhancing scalability and engagement while fostering a culture of mentorship and continuous improvement.
Overview
1
1
Certificate
10
10
years of professional experience
Work History
Managed Services Team Lead
Rockwell Automation
Milwaukee, WI
05.2023 - 06.2026
- Lead a team of 8 providing remote support to customers utilizing the SecureOT platform
- Managed customer relationships through Quarterly Business Reviews, ensuring customer satisfaction
- Lead team through transition from startup company from acquisition through integration to broader Rockwell Automation MS division
- Redefined service offering to enhance scalability for global coverage
- Reported to Director level supporting growing customer-base and engagement
- Reported to director level, supporting expanding customer base and engagement
- Conducted regular performance reviews with direct reports
- Visited customers to communicate value of service offering directly and ensure understanding among upper management
Systems Analyst II
Interstates Control Systems
Sioux Falls, SD
11.2018 - 05.2023
- Managed remote deployments of VMware infrastructure in IT & OT environments
- Provided on-site and remote network and system support
- Developed PowerShell scripts to automate vCenter and vSphere configuration, reducing human error and time commitment by ~50%
- Attained and maintained certifications in VMWare (VCP-DCV 2022), Dell (ProDeploy Implementation Specialist)
- Helped organize and plan a department-wide weeklong networking event for 60+ people receiving favorable feedback
Solutions Engineer
High Point Networks
Sioux Falls, SD
05.2016 - 11.2018
- Delivered exceptional customer service by proactively monitoring clients and responding to downtime, enhancing client satisfaction
- Provided on-site network and system support with direct client assistance at support desk, ensuring timely issue resolution
- Attained and maintained certifications such as CompTIA Security+ to ensure up-to-date technical expertise
Education
Associate’s Degrees - Systems Administration, Network Administration, Computer Network Security
Southeast Technical Institute
Sioux Falls, SDSkills
- Service delivery management
- Customer relationship management
- Customer engagement
- Remote technical support
- Virtual infrastructure
- Service design & delivery
- Performance management
- Inter-department collaboration
- Team leadership
Certification
- VMWare VCP Datacenter Virtualization 2022
- CompTIA Security+ (former)
Timeline
Managed Services Team Lead
Rockwell Automation
05.2023 - 06.2026
Systems Analyst II
Interstates Control Systems
11.2018 - 05.2023
Solutions Engineer
High Point Networks
05.2016 - 11.2018
Associate’s Degrees - Systems Administration, Network Administration, Computer Network Security
Southeast Technical Institute