Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Susanth Vemulapalli

Susanth Vemulapalli

Managed Services Lead
Bear,DE

Summary

Ambitious IT professional with more than 12 years of experience in implementing, Enhancing and supporting ERP applications. Thrives in fast-paced, deadline-driven environments with strong multitasking, organizational and problem-solving abilities. Demonstrated leadership skills by leading a team of analysts that support two widely used cloud applications ( Workday and Kronos/UKG) in current organization.

Overview

13
13
years of professional experience
5
5
years of post-secondary education

Work History

Managed Services Team Lead

Christiana Care Health Services
Newark, DE
07.2021 - Current
  • Oversees and maintains day-to-day functions of Workday and Kronos (UKG) for 14k+ workers
  • Responsibilities also include triaging break-fix items, driving towards optimal solutions, defining SLAs and operational delivery of hire to retire process.
  • Leads a team of configuration and reporting analysts to support workday day to day operational work and enhancements.
  • Strong experience with Gathering requirements, gap analysis, Functional specifications and Test Plan documents, systems testing and validation of test results against system requirements
  • Strong working knowledge on Workday Calculated Fields, Advanced reports, Matrix reports and Custom dashboards.
  • Working knowledge of BP (Business process) designing and modification.
  • Experience creating alerts in workday to notify employees, leaders and executives based on requirements from COEs.
  • Provide timely technical support, troubleshooting, and guidance for Workday analysts, HR operations team and other end-users.
  • Experience in creating functional and technical mapping templates for workday data conversion, Also experienced in creating task and timelines for the projects.
  • Working with various COEs to plan, design, develop and implement various Workday Enhancements and releases.
  • Used Microsoft office tools and other software tools to create documents, Metrics for communication.
  • Experience in documenting Process flows of Current and Proposed business functionality through use Cases.
  • Ability to multitask and support multiple priorities in fast paced and dynamic environment.
  • Strong problem solving and analytical skills.
  • Knowledge of Service-now case management and Incident management system. Lead service-now implementation for technology team by drawing requirements and having conversions with core service-now team to build case management system.
  • Working experience on UKG dimensions security, timecards, scheduling, and time clocks.

Senior Systems Analyst

Christiana Care Health Services
Newark, DE
03.2019 - 06.2021
  • Collaborate with business leadership and People Operations team to identify system improvements and enhancements; recommends and implements solutions.
  • Provides technical support, troubleshooting, and guidance to COE including payroll team, People Operations team, reporting team.
  • Lead and participate in review, testing and implementation of Workday releases and communicate potential benefit of these features to stakeholders
  • Performed full on data conversion (Finance, Core HCM, payroll) for a merger& acquisition of hospital
  • Played key role in data conversion for onboarding non-employees to workday/utmost from multiple legacy systems.
  • Worked with various teams across organization and several outside vendors to collect,cleanse,map and load non-employee data to workday.
  • Played key role in implementing recruiting module for Christiana by leading data conversion of 500+ requisitions and 5000+ candidates from legacy system to workday.

IT Application Analyst

Christiana Care Health Services
Newark, DE
11.2013 - 02.2019
  • Supported various applications like Kronos, Capacity Management, Rave Reviews, Purchasing & Material Management, and finance applications
  • Developed Integrations and reports in workday to send data to several downstream internal systems and external vendors
  • Worked on 1099 data to ensure data integrity and deliver 1099s to vendors.
  • Worked on payroll and finance cost center data validation during Workday Finance go-live
  • Logs, monitors, and resolves application software problems either directly or with assistance of others (e.g., Infrastructure staff, other application staff, or vendors, etc.)
  • Establishes operational standards and processes for application which ensure reliable system operation and output with minimal manual intervention
  • Ensures that appropriate change control mechanisms are followed as new projects and enhancements are implemented
  • Manages healthy vendor relationships to ensure implementations and problems associated with implementation are resolved
  • Provided mentorship and leadership to other application analysts to pursue and solve difficult problems, while implementing and maintaining applications
  • Collaborate with other IT team and end-user professionals in ongoing development of multiple business systems

Peoplesoft Consultant

Cognizant Technology Solutions, AstraZeneca
Wilmington, DE
05.2011 - 11.2013
  • Worked closely with business team for requirements gathering and converting functional requirements into technical requirements for enhancements
  • Supported AstraZeneca HRMS application for two years which is heavily customized in various modules like ESS, MSS, LMS, and Security
  • Supported various customized global processes which interfaces critical financial and identity data to downstream systems
  • Worked extensively on security setups, security changes and organizational structure
  • Coordinated with various downstream teams like middleware team, learning management system and major financial systems for resolving identity issues and handled critical situations and showcased decision-making skills
  • Worked in global delivery model
  • Played key role in coordinating between offshore team and client
  • Involved in middleware upgrade and coordinated with various internal teams and external vendors to test interfaces and processes
  • Supported payroll functional team in resolving tax issues, tax bundle updates and paycheck issues
  • Handled rewards performance cycle which was extensively customized to meet requirements of AstraZeneca
  • Worked in extremely stretched hours to meet commitment given to customer on deliverables
  • Environment: PeopleSoft HCM 8.9, People Tools 8.49, SQR, Application Engine, PS Query, Oracle 10g/11g, TOAD, SQL developer.

Technical Developer and Analyst

Technical Strategies Inc | Dell Perot Systems
Herndon, VA
08.2010 - 01.2011
  • Analysis, Implementation, Automate and Production Support of PeopleSoft Benefits Administration for Open Enrollment 2011
  • Responsibilities:
  • Worked closely with Business team for requirement gathering and converting functional requirements into technical requirements for enhancements and customizations
  • Developed SQR reports using various Payroll and Benefits related tables
  • Created new run control records to attach existing SQR Reports related to benefits for application and attached Processes using Process Scheduler
  • Involved in Setup of new Eligibility rules and Plans in Benefits Administration
  • Developed and executed test cases, Benefits administration (Event Maintenance and Annual enrollment) test cases
  • Involved in testing quarterly and annual reporting batch processes
  • Involved in several online customizations for Benefits and HR to meet business needs for clients of different regions
  • Updated benefits deduction calculating SQR with new criteria and requirement depending on employee’s home country and work country
  • Developed SQR to automate force finalization of employees with HIR and POS events and reprocess their OE event after HIR or POS event is set to closed/enrolled by creating and adding them to run control page
  • Environment: PeopleSoft HCM 9.0, People Tools 8.49, SQR, Application Engine, PS Query, Oracle 10g/11g, TOAD, SQL developer, Linux.

Quality Analyst

Technical Strategies Inc | Verizon Wireless
Silver Spring, MD
11.2009 - 07.2010
  • Developed and executed test cases in Quality center.
  • Worked with developer team to resolve any defects and retested to ensure delivery of quality enhancements.
  • Primary responsibility was to test assigned peoplesoft enhancements and SQR changes.
  • Helped with Workbrain to people soft integration testing.

Programmer Analyst

eBullient Services Inc
Irving, TX
04.2009 - 10.2009
  • Responsible for analysis, design, development, enhancements of PeopleSoft HCM which includes HCM, Payroll, ESS and MSS
  • Used Application Engine for batch processing to process large amount of data that needs to be processed without user intervention
  • Designed and configured Roles and Permission Lists according to responsibilities and functions of users
  • Developed new SQR Reports to meet data requirement of client needs and for processing and extracting data and modified delivered PeopleSoft SQR as per client’s requirements

Education

Master of Science - Computer Science

University of Louisville, Louisville, KY
04.2007 - 12.2008

Bachelor of Technology - Computer Science & Engineering

Jawaharlal Nehru Technological University, VIjayawada
08.2002 - 04.2006

Skills

    Data Conversion

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Accomplishments

    Certifications:

  • People Tools Developer Certified Expert.
  • PeopleSoft Enterprise 9 Human Capital Management/Human Resources Consultant Certified Expert.

Timeline

Managed Services Team Lead - Christiana Care Health Services
07.2021 - Current
Senior Systems Analyst - Christiana Care Health Services
03.2019 - 06.2021
IT Application Analyst - Christiana Care Health Services
11.2013 - 02.2019
Peoplesoft Consultant - Cognizant Technology Solutions, AstraZeneca
05.2011 - 11.2013
Technical Developer and Analyst - Technical Strategies Inc | Dell Perot Systems
08.2010 - 01.2011
Quality Analyst - Technical Strategies Inc | Verizon Wireless
11.2009 - 07.2010
Programmer Analyst - eBullient Services Inc
04.2009 - 10.2009
University of Louisville - Master of Science, Computer Science
04.2007 - 12.2008
Jawaharlal Nehru Technological University - Bachelor of Technology, Computer Science & Engineering
08.2002 - 04.2006

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Susanth VemulapalliManaged Services Lead