Susanth Vemulapalli
Managed Services Lead
Bear,DE
Summary
Ambitious IT professional with more than 12 years of experience in implementing, Enhancing and supporting ERP applications. Thrives in fast-paced, deadline-driven environments with strong multitasking, organizational and problem-solving abilities. Demonstrated leadership skills by leading a team of analysts that support two widely used cloud applications ( Workday and Kronos/UKG) in current organization.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Managed Services Team Lead
Christiana Care Health Services
Newark, DE
07.2021 - Current
- Oversees and maintains day-to-day functions of Workday and Kronos (UKG) for 14k+ workers
- Responsibilities also include triaging break-fix items, driving towards optimal solutions, defining SLAs and operational delivery of hire to retire process.
- Leads a team of configuration and reporting analysts to support workday day to day operational work and enhancements.
- Strong experience with Gathering requirements, gap analysis, Functional specifications and Test Plan documents, systems testing and validation of test results against system requirements
- Strong working knowledge on Workday Calculated Fields, Advanced reports, Matrix reports and Custom dashboards.
- Working knowledge of BP (Business process) designing and modification.
- Experience creating alerts in workday to notify employees, leaders and executives based on requirements from COEs.
- Provide timely technical support, troubleshooting, and guidance for Workday analysts, HR operations team and other end-users.
- Experience in creating functional and technical mapping templates for workday data conversion, Also experienced in creating task and timelines for the projects.
- Working with various COEs to plan, design, develop and implement various Workday Enhancements and releases.
- Used Microsoft office tools and other software tools to create documents, Metrics for communication.
- Experience in documenting Process flows of Current and Proposed business functionality through use Cases.
- Ability to multitask and support multiple priorities in fast paced and dynamic environment.
- Strong problem solving and analytical skills.
- Knowledge of Service-now case management and Incident management system. Lead service-now implementation for technology team by drawing requirements and having conversions with core service-now team to build case management system.
- Working experience on UKG dimensions security, timecards, scheduling, and time clocks.
Senior Systems Analyst
Christiana Care Health Services
Newark, DE
03.2019 - 06.2021
- Collaborate with business leadership and People Operations team to identify system improvements and enhancements; recommends and implements solutions.
- Provides technical support, troubleshooting, and guidance to COE including payroll team, People Operations team, reporting team.
- Lead and participate in review, testing and implementation of Workday releases and communicate potential benefit of these features to stakeholders
- Performed full on data conversion (Finance, Core HCM, payroll) for a merger& acquisition of hospital
- Played key role in data conversion for onboarding non-employees to workday/utmost from multiple legacy systems.
- Worked with various teams across organization and several outside vendors to collect,cleanse,map and load non-employee data to workday.
- Played key role in implementing recruiting module for Christiana by leading data conversion of 500+ requisitions and 5000+ candidates from legacy system to workday.
IT Application Analyst
Christiana Care Health Services
Newark, DE
11.2013 - 02.2019
- Supported various applications like Kronos, Capacity Management, Rave Reviews, Purchasing & Material Management, and finance applications
- Developed Integrations and reports in workday to send data to several downstream internal systems and external vendors
- Worked on 1099 data to ensure data integrity and deliver 1099s to vendors.
- Worked on payroll and finance cost center data validation during Workday Finance go-live
- Logs, monitors, and resolves application software problems either directly or with assistance of others (e.g., Infrastructure staff, other application staff, or vendors, etc.)
- Establishes operational standards and processes for application which ensure reliable system operation and output with minimal manual intervention
- Ensures that appropriate change control mechanisms are followed as new projects and enhancements are implemented
- Manages healthy vendor relationships to ensure implementations and problems associated with implementation are resolved
- Provided mentorship and leadership to other application analysts to pursue and solve difficult problems, while implementing and maintaining applications
- Collaborate with other IT team and end-user professionals in ongoing development of multiple business systems
Peoplesoft Consultant
Cognizant Technology Solutions, AstraZeneca
Wilmington, DE
05.2011 - 11.2013
- Worked closely with business team for requirements gathering and converting functional requirements into technical requirements for enhancements
- Supported AstraZeneca HRMS application for two years which is heavily customized in various modules like ESS, MSS, LMS, and Security
- Supported various customized global processes which interfaces critical financial and identity data to downstream systems
- Worked extensively on security setups, security changes and organizational structure
- Coordinated with various downstream teams like middleware team, learning management system and major financial systems for resolving identity issues and handled critical situations and showcased decision-making skills
- Worked in global delivery model
- Played key role in coordinating between offshore team and client
- Involved in middleware upgrade and coordinated with various internal teams and external vendors to test interfaces and processes
- Supported payroll functional team in resolving tax issues, tax bundle updates and paycheck issues
- Handled rewards performance cycle which was extensively customized to meet requirements of AstraZeneca
- Worked in extremely stretched hours to meet commitment given to customer on deliverables
- Environment: PeopleSoft HCM 8.9, People Tools 8.49, SQR, Application Engine, PS Query, Oracle 10g/11g, TOAD, SQL developer.
Technical Developer and Analyst
Technical Strategies Inc | Dell Perot Systems
Herndon, VA
08.2010 - 01.2011
- Analysis, Implementation, Automate and Production Support of PeopleSoft Benefits Administration for Open Enrollment 2011
- Responsibilities:
- Worked closely with Business team for requirement gathering and converting functional requirements into technical requirements for enhancements and customizations
- Developed SQR reports using various Payroll and Benefits related tables
- Created new run control records to attach existing SQR Reports related to benefits for application and attached Processes using Process Scheduler
- Involved in Setup of new Eligibility rules and Plans in Benefits Administration
- Developed and executed test cases, Benefits administration (Event Maintenance and Annual enrollment) test cases
- Involved in testing quarterly and annual reporting batch processes
- Involved in several online customizations for Benefits and HR to meet business needs for clients of different regions
- Updated benefits deduction calculating SQR with new criteria and requirement depending on employee’s home country and work country
- Developed SQR to automate force finalization of employees with HIR and POS events and reprocess their OE event after HIR or POS event is set to closed/enrolled by creating and adding them to run control page
- Environment: PeopleSoft HCM 9.0, People Tools 8.49, SQR, Application Engine, PS Query, Oracle 10g/11g, TOAD, SQL developer, Linux.
Quality Analyst
Technical Strategies Inc | Verizon Wireless
Silver Spring, MD
11.2009 - 07.2010
- Developed and executed test cases in Quality center.
- Worked with developer team to resolve any defects and retested to ensure delivery of quality enhancements.
- Primary responsibility was to test assigned peoplesoft enhancements and SQR changes.
- Helped with Workbrain to people soft integration testing.
Programmer Analyst
eBullient Services Inc
Irving, TX
04.2009 - 10.2009
- Responsible for analysis, design, development, enhancements of PeopleSoft HCM which includes HCM, Payroll, ESS and MSS
- Used Application Engine for batch processing to process large amount of data that needs to be processed without user intervention
- Designed and configured Roles and Permission Lists according to responsibilities and functions of users
- Developed new SQR Reports to meet data requirement of client needs and for processing and extracting data and modified delivered PeopleSoft SQR as per client’s requirements
Education
Master of Science - Computer Science
04.2007 - 12.2008
Bachelor of Technology - Computer Science & Engineering
08.2002 - 04.2006
Skills
Data Conversion
Vendor management
Leading team
Critical thinking
Workday
Peoplesoft
SQL
Cognos
Data analysis
MS Office tools
XSLT
Accomplishments
- People Tools Developer Certified Expert.
- PeopleSoft Enterprise 9 Human Capital Management/Human Resources Consultant Certified Expert.
Certifications:
Timeline
Managed Services Team Lead - Christiana Care Health Services
07.2021 - Current
Senior Systems Analyst - Christiana Care Health Services
03.2019 - 06.2021
IT Application Analyst - Christiana Care Health Services
11.2013 - 02.2019
Peoplesoft Consultant - Cognizant Technology Solutions, AstraZeneca
05.2011 - 11.2013
Technical Developer and Analyst - Technical Strategies Inc | Dell Perot Systems
08.2010 - 01.2011
Quality Analyst - Technical Strategies Inc | Verizon Wireless
11.2009 - 07.2010
Programmer Analyst - eBullient Services Inc
04.2009 - 10.2009
University of Louisville - Master of Science, Computer Science
04.2007 - 12.2008
Jawaharlal Nehru Technological University - Bachelor of Technology, Computer Science & Engineering
08.2002 - 04.2006