Nathan Miller
Waupaca,WI
Summary
Accomplished SaaS professional with deep expertise in the mortgage default industry and a proven track record of
enhancing client relationships. Skilled in leading training initiatives that drive product adoption and business growth.
Strong communicator and collaborator, known for innovative problem-solving and strategic advisory services.
Overview
22
22
years of professional experience
Work History
Training and Advisory Services Specialist III
Sagent Lending Technologies
Dallas, TX
01.2021 - 10.2026
- Led the strategy, development, and delivery of comprehensive training services that significantly increased SaaS product adoption, customer satisfaction, and the realization of business value in complex servicing environments.
- Developed and executed strategic advisory services that aligned with client business objectives.
- Collaborated with cross-functional teams to design and execute scalable solutions that were aligned with customer business objectives and operational requirements.
- Engaged senior stakeholders to assess challenges and deliver technology-enabled solutions.
- Identified and addressed training gaps, enhancing customer success through proactive engagement.
- Provided expert technical and functional support, fostering strong client relationships.
Senior Implementation Analyst
Sagent Lending Technologies/ISGN
Dallas, TX
01.2016 - 01.2021
- Successfully implemented Tempo (mortgage default management software) by working directly with clients and internal teams to define and meet their business specifications.
- Managed multiple client projects simultaneously, delivering services on time and maintaining high client satisfaction.
- Executed data conversion processes to achieve accurate data transfer between systems for enhanced client satisfaction.
- Developed strategies and requirements for data conversion and data integration.
- Performed data analysis for conversions and integration across data mapping, business rules, and data quality.
- Managed the testing of data conversions and integration.
- Conducted mock conversion processes, including driving analysis and resolution of issues found.
- Performed functional testing of data conversions and integration with other systems.
- Conducted user acceptance testing to validate software functionality, ensuring alignment with client requirements and expectations.
- Consulted with end users to determine software design, analysis, creation, and testing based on client specifications.
- Conducted project manager activities including status reporting, issue and risk management/tracking, and schedule and scope management.
- Planned and executed production cutover activities.
Business Systems Analyst
Black Knight Financial Services (ICE)
Mendota Heights, MN
05.2012 - 01.2016
- Assisted with implementing new LoanSphere BK/FC non-configuration functionality by offering solutions and bankruptcy/foreclosure subject matter expert insights.
- Executed user acceptance testing to validate system functionality.
- Created new and adjusted current bankruptcy and foreclosure process configurations in LoanSphere BK/FC specific to my client's needs.
- Provided final approval on all bankruptcy and foreclosure configuration mockups before they were put into the test environment.
- Identified efficiency opportunities using BKFS technology and services, enhancing operational effectiveness.
- Conducted onsite client visits, documented observations, and recommended actionable improvements.
- Created best practice documentation and provided consultation services.
- Assessed risks in client’s workload and delivered historical trend analysis through reporting tools, informing strategic decisions.
- Ensured that my client was an efficient, effective, and satisfied user of LoanSphere BK/FC.
LOB, Team Lead, Supervisor, and Manager - Attorney Liaison
Black Knight Financial Services (ICE)
Mendota Heights, MN
07.2004 - 05.2012
- Facilitated communication between attorneys and servicers, optimizing use of default tracking software.
Education
B.S. - Business Administration
University of Wisconsin - Stevens Point
Stevens Point, WI01-2001
Skills
- SAAS implementation
- Technical consulting
- Training curriculum development
- Project management
- Process improvement
- Customer advisory services
- Relationship building
- Client relationship management
- Product recommendations
- User acceptance testing
- Requirements analysis
- Data conversion
- Workflow configuration
- Analytical thinking
- Strategic planning
Timeline
Training and Advisory Services Specialist III
Sagent Lending Technologies
01.2021 - 10.2026
Senior Implementation Analyst
Sagent Lending Technologies/ISGN
01.2016 - 01.2021
Business Systems Analyst
Black Knight Financial Services (ICE)
05.2012 - 01.2016
LOB, Team Lead, Supervisor, and Manager - Attorney Liaison
Black Knight Financial Services (ICE)
07.2004 - 05.2012
B.S. - Business Administration
University of Wisconsin - Stevens Point