Matthew Dooley
Denton,Texas
Summary
Dynamic Implementation Services Supervisor at Enumerate Inc. with a proven track record in project management and team leadership. Spearheaded AI tool development, automating ETL processes and reducing onboarding time by 60 days. Adept at stakeholder engagement and performance monitoring, driving process improvements that enhance operational efficiency.
Overview
16
16
years of professional experience
Work History
Implementation Services Supervisor
Enumerate Inc.
Denton, Texas
02.2025 - 08.2025
- Managed team of 6 Data Technicians, overseeing all ETL processes for onboarding and legacy transitions.
- Led AI software development project, creating tool that automated ETL processes, doubling capacity and reducing onboarding time by 60 days.
- Provided regular stakeholder updates on project status and goal progress.
- Monitored performance metrics of implemented systems, initiating corrective actions as needed.
- Collaborated with cross-functional teams to ensure seamless integration of hardware, software, and networking components.
- Resolved technical issues during implementation promptly to minimize disruption.
Implementation Manager
Enumerate Inc
Denton, TX
04.2024 - 02.2025
- Managed team of 8 Implementation Project Managers to onboard clients onto flagship software package.
- Streamlined onboarding processes, merging separate software into a unified framework, reducing delivery time by 60%.
- Evaluated customer feedback to identify enhancement opportunities in existing implementations and eliminate bottlenecks.
- Defined communication and monitoring policies while publishing status reports and stakeholder updates collaboratively.
- Conducted training sessions for staff on effective usage of newly implemented systems.
- Monitored performance metrics of systems, implementing corrective actions as necessary.
- Ensured accessibility of resources for all team members to complete tasks efficiently.
- Created user documentation and support materials for new system implementations.
Project Implementation Team Lead
Enumerate Inc.
Denton, TX
04.2023 - 04.2024
- Administered oversight for multiple SaaS implementation projects, aligning with business objectives and ensuring program success.
- Led and mentored implementation project managers to uphold best practices and foster professional growth.
- Served as escalation point for complex client issues, building strong stakeholder relationships.
- Facilitated development of implementation methodologies, tools, and templates to enhance efficiency and scalability.
- Conducted project kick-off meetings to clarify scope of work and timelines for all stakeholders.
- Resolved conflicts between internal teams regarding scope creep and deadlines effectively.
- Maintained comprehensive documentation library on best practices for successful implementations.
- Developed detailed project plans outlining tasks, dependencies, milestones, and resource needs.
Implementation Project Manager
Enumerate Inc.
Denton, TX
05.2021 - 04.2023
- Formulated comprehensive project plans, timelines, and milestones for SaaS implementation aligned with client objectives.
- Acted as primary contact for clients, facilitating onboarding and managing expectations for seamless product adoption.
- Engaged with internal teams to ensure timely delivery of project components and resolve technical challenges.
- Detected potential risks or bottlenecks, recommended mitigation strategies, and addressed issues impacting scope or timeline.
- Established effective communication channels between internal teams and external vendors during the implementation process.
- Maintained accurate records of activities throughout each stage of the project lifecycle.
- Managed overall progress of implementation process to ensure timely completion.
B2B Sales Representative
RSR Inc.
Fort Worth, TX
01.2010 - 07.2019
- Developed and executed sales strategies that achieved revenue targets.
- Established relationships with executives and business owners to drive collaboration.
- Created targeted strategies that expanded market reach and increased sales revenue.
- Promoted company offerings at trade shows, conferences, and industry events.
- Maintained precise records of sales leads and client interactions in CRM system.
Education
Bachelor of Arts - English
Texas A&M University
College Station, TX01-2007
Associate of Science - Database Management
North Central Texas College
Gainesville, TXSkills
- Project management
- SQL scripting
- Team leadership
- Cross-functional collaboration
- Department management
- Communication skills
- ETL processes
- AI tool development
- Stakeholder engagement
- Performance monitoring
- Technical resolution
- Process improvement
- SaaS implementation
- Conflict resolution
- Time management
- Problem solving
- Change management
References
References available upon request.
Timeline
Implementation Services Supervisor
Enumerate Inc.
02.2025 - 08.2025
Implementation Manager
Enumerate Inc
04.2024 - 02.2025
Project Implementation Team Lead
Enumerate Inc.
04.2023 - 04.2024
Implementation Project Manager
Enumerate Inc.
05.2021 - 04.2023
B2B Sales Representative
RSR Inc.
01.2010 - 07.2019
Bachelor of Arts - English
Texas A&M University
Associate of Science - Database Management
North Central Texas College
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