Austin Sanders
Columbus,OH
Summary
Hardworking Travel Service Specialist and Collections Specialist in the financial services industry with over 10 years of customer service experience. Successful at meeting high productivity, quality and performance standards. Strong researcher, communicator and problem solver. Interested in expanding my skill set and advancing in my career.
Overview
12
12
years of professional experience
Work History
Travel Services Specialist
JPMorgan Chase
04.2023 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Overdraft Collections Specialist
JPMorgan Chase
11.2021 - 04.2023
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Handled 200 outbound and inbound calls daily with goal of collecting owed debt.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
Payment Solutions Associate
Alliance Data
05.2020 - 11.2021
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked flexible hours; night, weekend, and holiday shifts.
Accounts Receivable Manager
Able Roof
02.2020 - 05.2020
- Verified validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments and from customers
- Facilitated payment of invoices due by sending bill reminders and contacting clients
- Generated financial statements and reports detailing accounts receivable status
- Utilized daily audit information to update aging reports
Senior Collections Specialist
Discover Financial Services
08.2016 - 01.2020
- Responsible for contacting customers who have fallen past due in making payments. Handles calls for all levels of delinquent accounts and presents payment options to resolve card member delinquency issues. Maintains high volume of inbound and outbound calls daily with the goal of collecting owed debt
- Arranges payment programs for delinquent accounts and ensures terms are acceptable to the company and the customer. Processes payments and applies them to customer balances
- Utilizes professional and persuasive communications to keep the goodwill of customers. Committed to excellent customer service
- Proficient in compliance requirements including the Fair Debt Collection and Practices Act and the company's Collection Practices policy
Certified Trainer
Panera Bread
08.2014 - 07.2016
- Responsible for training new employees on daily operations, store procedures, product knowledge, food safety and closing duties. Helped foster an environment of teamwork and dedication in the workplace
- Daily back-of-house operations including food preparation, inventory management, cleaning and more. Performed closing duties 5 days out of the week
Sales Associate
Panera Bread
11.2012 - 08.2014
- Provided friendly customer service as a cashier in an often fast-paced environment. Gained valuable experience in customer service and satisfaction, cash-handling policies and teamwork
Education
Cincinnati State Technical And Community College
Cincinnati, OH2013
High School Diploma -
Wyoming High School
Wyoming, Ohio05.2012
Skills
- Customer Service & Satisfaction
- Written & Verbal Communication
- Debt Collection
- Billing Systems
- Payment Processing
- Call Center Experience
- Problem Solving
- Teamwork
- Time Management
- Microsoft Office
- Worldspan
- Sabre
- Global Distribution System (GDS) Software
Timeline
Travel Services Specialist
JPMorgan Chase
04.2023 - Current
Overdraft Collections Specialist
JPMorgan Chase
11.2021 - 04.2023
Payment Solutions Associate
Alliance Data
05.2020 - 11.2021
Accounts Receivable Manager
Able Roof
02.2020 - 05.2020
Senior Collections Specialist
Discover Financial Services
08.2016 - 01.2020
Certified Trainer
Panera Bread
08.2014 - 07.2016
Sales Associate
Panera Bread
11.2012 - 08.2014
Cincinnati State Technical And Community College
High School Diploma -
Wyoming High School