Austin Sandoval
San Antonio,TX
Summary
Intelligent IT support/IT Assistant with 6-year record of leadership experience and IT experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative, and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies, and managing projects.
Overview
8
8
years of professional experience
Work History
IT Support Specialist II/Assistant IT Director
Sunline Global
- Current
- Tackled troubleshooting and problem resolution to support end-user technical issues
- Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs
- Monitored IT use to maintain compliance with established processes, policies, and guidelines
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution
- Delivered consistent and quality mentoring, training, and onboarding for teams of contractors and staff members
- Provided technology consultation for growing businesses, making recommendations, and upgrading existing systems
- Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions
- Managed implementation of application developments by collaborating with overseas technical teams
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Tested and modified databases to determine and correct issues
- Analyzed database applications and made necessary adjustments to parameters and architecture to improve performance
- Performed preventive maintenance and upgraded systems to improve network, system and data availability and integrity.
IT Support Manager
Prosegur
2021.03 - Current
- Supervised the maintenance and security of technical services and information within the organization
- Ensure that the adequate training and abilities are provided to the IT employee
- Provided Information and technology services to departments, including help desk support, network security administration and IT purchasing
- Assigned tasks, execute projects and/or handling various IT operations
- Held responsible for the check systems performances
- Coordinated IT projects
- Implemented new software and technologies
- Trained employee and management staff
- Provided guidance for problems and questions
- Participated in business meetings
- Provided guidance and assistance as a mentor to team members
- Technical Lead on several IT projects.
IT Analyst
Christus Health
2019.07 - 2021.03
- Troubleshot and resolved problems with programs and systems
- Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore
- Trained end-users in best practices to minimize errors and protect key data
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Desktop Support/Tier
The University of the Incarnate Word
2016.08 - 2018.01
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Responded to support tickets within established timeframe to improve customer service
- Performed daily maintenance of computer systems to keep network processes fluid
- Kept project teams on-task with proactive control of budgets, schedules and scopes
- Maintained close connection with project personnel to quickly identify and resolve problems
- Planned, purchased, installed, and maintained LAN system
- Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
Education
CIS Networking Bachelor of Science -
The University of The Incarnate Word
San Antonio, TXCyber Security Bachelor of Science -
The University of The Incarnate Word
San Antonio, TXSkills
- Application Installations
- Documentation Development
- Microsoft Windows and Office
- Hardware and Software Repair
- System Performance Assessment
- Error Detection
- Issue and Resolution Tracking
- Customer Service Support
- Infrastructure Planning
- Project Coordination
- Work Planning and Prioritization
- Security Improvements
- Critical Thinking
- Team Building
- Ability to teach & Mentor
- Team Management
- Leading by example
- Problem Resolution
- Reliable & Trustworthy
- Delegating
- Effective Communication
- Purchasing and Procurement
- Coaching in the moment
Timeline
IT Support Manager
Prosegur
2021.03 - Current
IT Analyst
Christus Health
2019.07 - 2021.03
Desktop Support/Tier
The University of the Incarnate Word
2016.08 - 2018.01
IT Support Specialist II/Assistant IT Director
Sunline Global
- Current
CIS Networking Bachelor of Science -
The University of The Incarnate Word
Cyber Security Bachelor of Science -
The University of The Incarnate Word
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