Leroy Ward
New Orleans,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
IT Technical Support Specialist II
Xavier University of LA
New Orleans, LA
08.2021 - Current
- Performed maintenance and upgrades to existing computer systems as needed.
- Analyzed user requirements and implemented solutions that met their needs while adhering to established policies and procedures.
- Deployed new computers for end users by installing operating systems and applications according to company standards.
- Configured user accounts in Active Directory and other directory services platforms.
- Created detailed technical documentation for IT processes and procedures.
- Monitored and responded quickly to requests received through the IT help desk ticketing system.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
IT Technical Support Specialist I
Xavier University of LA
New Orleans, LA
08.2019 - 08.2021
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Documented technical information such as troubleshooting steps taken during issue resolution process.
Help Desk Technician
Xavier University of LA
New Orleans , LA
05.2017 - 08.2019
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Installed operating system updates as required by company policy.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Conducted regular maintenance checks on equipment such as printers or scanners.
- Resolved network connectivity issues.
- Responded promptly to customer inquiries via phone or email.
Electrician/Generator Technician
B Powered Electric
New Orleans, LA
06.2011 - 01.2017
- Traced and diagnosed electrical malfunctions using hand tools and test equipment.
- Interpreted schematics, blueprints and diagrams to complete projects on time.
- Adhered to specifications and codes in installation of electrical wiring, equipment and fixtures.
- Assessed, tested and operated variety of electrical components and systems.
- Planned and installed complicated circuit systems in both commercial and residential construction.
- Connected wires to circuit breakers, transformers, or other components.
- Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
Skills
- Systems Analysis
- Performance Testing
- Data Recovery
- Technical Support
- Customer Service
- Software Installation
- Application Support
- MS Office Proficiency
- Application Installations
- Hardware and Peripherals
- Technical Troubleshooting
- User Support
References
References available upon request.
Timeline
IT Technical Support Specialist II
Xavier University of LA
08.2021 - Current
IT Technical Support Specialist I
Xavier University of LA
08.2019 - 08.2021
Help Desk Technician
Xavier University of LA
05.2017 - 08.2019
Electrician/Generator Technician
B Powered Electric
06.2011 - 01.2017