De’Jour Watson

• Provided technical assistance for mobile devices and WiFi home internet to customers through phone, email and chat support.
• - Facilitate service activations and account maintenance, ensuring the satisfaction of high-value customers.
• Troubleshot customer inquiries related to software and hardware issues.

• Provided customer support to clients and customers by answering inquiries, resolving issues, and troubleshooting problems.
• Identified root cause of customer complaints through active listening and data analysis.
• Developed relationships with customers by responding promptly to their requests for service or assistance.

- Assisted with billing inquiries, service activation, and account management for both individual and corporate clients.

- Supported new account setups, ensuring accurate data entry and smooth onboarding processes for key clients.

• Provided technical support to customers over the phone and through email.
• Performed troubleshooting of network connectivity problems.
• Resolved customer complaints in a timely manner.
• Assisted with system upgrades, maintenance, and patching activities.
• Conducted research on emerging products, services, protocols, and standards in support of network system requirements.
• Monitored performance of networks to ensure proper operation according to specifications.
• Diagnosed system failures or bugs and determined source of problem.

• knowledgeable and friendly service.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Success with diverse group of coworkers and vendors to accomplish goals and address issues related to products and services and project execution.
• Managed communication channels between various teams involved in complex projects.
• Collaborated with senior leadership on strategic planning initiatives related to current and future projects.
• Assessed customer feedback in order to continuously improve service delivery processes or procedures