Austin Santiago
Reseda,CA
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
11
11
years of professional experience
Work History
Asst. Manager
Papa Johns
Cerritos, CA
06.2021 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Fryer
Corndogs Gone wild/Loaded tots
Coachella, CA
04.2020 - Current
- Cleaned fryer and surrounding area, including draining oil and wiping down surfaces.
- Maintained proper fryer temperature to ensure food safety standards were met.
- Monitored food during the cooking process to avoid burning and undercooking.
- Stocked work area with necessary supplies, such as oil and seasonings.
- Assisted in preparing menu items according to recipe specifications.
- Operated kitchen equipment, including deep-fryers, ovens, grills.
Security Officer
CISS Private Security
Downtown, CA
10.2022 - 06.2024
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
Security Officer
GSG
West Hollywood
04.2021 - 12.2021
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
Driver/Delivery Driver
Uber/UberEats/Lyft/DoorDash
City of Los Angeles, CA
01.2017 - 06.2021
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Answered customer questions regarding shipments.
- Notified customers of delays to decrease calls to support.
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
EMT-B/Firefighter
The Villages
Wildwood, FL
08.2013 - 09.2017
- Documented calls in reports detailing incident type and course of treatment.
- Operated emergency vehicles with caution to keep patients, public and first responders safe.
- Remained level-headed and proactive during emergency situations.
- Demonstrated dedication to providing quality care through continued training and education.
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
- Assessed emergency situations and prioritized medical care for patients.
- Rendered direct patient care by stabilizing patients and determining course of action based on triage.
Garbage Truck Driver/ Helper
Ch2m Hill
Wildwood Florida
04.2015 - 08.2017
- Traveled to disposal sites to dump refuse and recyclable materials into appropriate locations.
- Observed traffic laws and speed limits to avoid accidents.
- Completed special pickups to collect special recyclables such as computers and TVs.
- Refueled vehicle and checked fluid levels at completion of each shift.
- Conferred with customers to resolve garbage overage issues and maintain team efficiency.
- Inspected vehicles before and after route trips and completed minor repairs as needed.
Cashiering Team Lead
Walgreens
Marion Oaks, FL
06.2013 - 03.2015
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Basic Wildland Firefighter Certificate - Wildland/Forest Firefighting And Investigation
Copper Mountain College
Joshua Tree, CA08-2023
Paramedic Certification - Paramedic
College of Central Florida
Ocala, FL08.2017
Firefighter 1+2 - Firefighting
Florida State Fire College
Ocala, FL09.2013
High School Diploma -
Grover Cleveland Charter High School
Reseda, CA06.2008
Skills
- Store opening and closing
- Schedule coordination
- Opening and closing procedures
- Employee engagement and motivation
- Payment processing
- Equipment troubleshooting
- Money Transfer Systems
- Customer relations
- Hard-working
- Training and coaching
- Able to lift 70 pounds
- Liquor regulations and compliance
- ID verification
- Product recommendations
- Cash drawer balancing
- Scanner operations
- Food Preparation
- Food Running
- Suggestive Selling
- Beverage Preparation
- Health codes compliance
- Food Service
- Salesmanship
- Point of sale systems
- Menu knowledge
- Handling Difficult Customers
- Credit and cash transactions
- Cash register operation
- Customer assistance
- Coin counting
- Cash management
Timeline
Security Officer
CISS Private Security
10.2022 - 06.2024
Asst. Manager
Papa Johns
06.2021 - Current
Security Officer
GSG
04.2021 - 12.2021
Fryer
Corndogs Gone wild/Loaded tots
04.2020 - Current
Driver/Delivery Driver
Uber/UberEats/Lyft/DoorDash
01.2017 - 06.2021
Garbage Truck Driver/ Helper
Ch2m Hill
04.2015 - 08.2017
EMT-B/Firefighter
The Villages
08.2013 - 09.2017
Cashiering Team Lead
Walgreens
06.2013 - 03.2015
Basic Wildland Firefighter Certificate - Wildland/Forest Firefighting And Investigation
Copper Mountain College
Paramedic Certification - Paramedic
College of Central Florida
Firefighter 1+2 - Firefighting
Florida State Fire College
High School Diploma -
Grover Cleveland Charter High School