Austin Schippers
Alpharetta,GA
Summary
Focused, diligent and coachable client service professional skilled at on-the-spot decision making, relationship building, communication and leadership. Responds and acts appropriately to situational assessments, remaining alert, attentive and vigilant at all times. Anticipates problems and takes steps to intervene and come to a positive outcome using creative problem-solving.
Overview
9
9
years of professional experience
Work History
Behavioral Health Technician
Denver Health Emergency Department
06.2022 - 02.2025
- Conducted client rounds to check on residents in order to ensure and maintain a safe environment for both patients and staff.
- Delivered thorough and compassionate care in a fast-paced emergency room setting, consistently demonstrating resilience and adaptability when faced with unexpected obstacles.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety through various means including verbal communication and physical restraints.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Campus Security Supervisor
Denver Health Hospital
08.2021 - 06.2022
- Led team of 13+ officers in monitoring high volume of hospital traffic during peak hours and days.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Conducted employee performance reviews, interviewed potential security officers, managed scheduling, and kept daily logs detailing hourly activity and pertinent events throughout the day.
Store Manager
Greenfields Dispensary
07.2016 - 08.2021
- Managed a team of 6-8 employees in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and client retention through excellent customer service, client relationships, and implementation of various sales and marketing strategies.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance and efficiency by creating and maintaining a positive, healthy work environment.
Education
Certificate of Course Completion - Welding
Lincoln Technical Institute
Denver, CO07.2020
High School Diploma -
Geneva High School
Geneva, IL06.2012
Skills
- Report Writing
- Creative Problem Solving
- Attentive and Observant
- Positive and Effective Leadership
- Customer Needs Assessments
- Effective Verbal Communication
- De-escalation Techniques
- Staff Supervision
Timeline
Behavioral Health Technician
Denver Health Emergency Department
06.2022 - 02.2025
Campus Security Supervisor
Denver Health Hospital
08.2021 - 06.2022
Store Manager
Greenfields Dispensary
07.2016 - 08.2021
Certificate of Course Completion - Welding
Lincoln Technical Institute
High School Diploma -
Geneva High School
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