Jenn Perry
Salt Lake City,UT
Summary
Dedicated and passionate banking professional with 36 years of comprehensive industry experience spanning Consumer Banking (originations, collections, student lending, deposit products), issue management, and risk management. Strong understanding of issue resolution, operational risk management, and control testing with a proven ability to interpret and apply evolving regulatory expectations. Skilled in identifying risks, assessing control effectiveness, coordinating remediation efforts, and enhancing governance processes across large, complex organizations. Recognized for being a critical forward thinker with excellent analytical and strategic skills, clear communication, reliability, and the ability to bridge business needs with regulatory and risk management standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Principal Risk and Control Self-Assessment Specialist
01.2025 - Current
- Execute and oversee the RCSA program to identify, assess, and manage operational risks across business units.
- Ensure compliance with regulatory expectations and internal operational risk frameworks.
- Implement annual attestation, effective challenge, and reporting processes.
- Partner with 1LOD to identify risks, evaluate controls, and assess residual risk.
- Validate Risk Assessable Unit (RAU) descriptions, risk/control counts, and alignment across GRC systems.
- Maintain accurate records in governance tools including ServiceNow and RCSA Tracker.
- Collaborate with BRIC teams, Compliance, and 2LOD for remediation and continuous improvement.
Lead Business Risk Control Testing Specialist
01.2024 - 01.2025
- Performed business compliance and operational risk control activities in alignment with regulatory requirements.
- Educated and trained business units on policies, standards, and regulatory expectations.
- Executed control testing plans and monitored risk/control environments for weaknesses.
- Identified areas for operational improvement and led workflow standardization efforts.
- Produced monthly risk and project process reports; maintained risk/control libraries.
Lead Issue Management Specialist
01.2023 - 01.2024
- Served as issue management coordinator ensuring all remediation plans met business needs.
- Managed timelines of open issues and ensured thorough documentation.
- Verified clarity and completeness of remediation documents.
- Oversaw project closure and issue resolution processes.
Senior Project Manager (Issue Management)
01.2021 - 01.2023
- Collaborated with stakeholders to address open issues, root causes, permanent fixes, and remediation plans.
- Implemented continuous risk management processes by identifying gaps in controls.
- Defined and enforced quality standards for key deliverables.
- Oversaw end-to-end project closure.
DSL Associate User Acceptance Testing Specialist
01.2019 - 01.2021
- Conducted post-production install validation and collected supporting evidence.
- Supported UAT processes and collaborated with testing teams.
DSL User Acceptance Tester
01.2014 - 01.2019
- Collaborated with stakeholders to translate requirements into actionable UAT scenarios.
- Designed, developed, and maintained test plans, cases, and scripts.
- Executed UAT to validate functionality and usability.
- Identified, documented, and tracked defects; verified fixes and conducted regression testing.
- Communicated testing results to developers and project teams.
Education
High School Graduate -
Skills
- Microsoft Excel (Proficient)
- Microsoft PowerPoint (Proficient)
- Microsoft Word (Proficient)
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Self motivation
- Analytical thinking
Certification
- BSA/AML Professional – American Bankers Association
- Risk Management Frameworks – American Bankers Association
- Operational Risk Management – American Bankers Association
Why Me
Having been with an amazing company for 36 years, I thrive by creating strong business relationships and delivering work that exceeds expectations. I accomplish this through integrity, approachability, and a commitment to making work enjoyable while maintaining high standards.
Core Competencies
- Operational Risk Management
- Issue Management & Remediation
- Regulatory Compliance
- Risk & Control Assessment (RCSA)
- User Acceptance Testing (UAT)
- Governance & Documentation
- Process Improvement
- Cross-Functional Collaboration
- Strategic Problem Solving
- Stakeholder Communication
Clifton Strengths
- Individualization
- Strategic
- Futuristic
- Relator
- Achiever
Timeline
Principal Risk and Control Self-Assessment Specialist
01.2025 - Current
Lead Business Risk Control Testing Specialist
01.2024 - 01.2025
Lead Issue Management Specialist
01.2023 - 01.2024
Senior Project Manager (Issue Management)
01.2021 - 01.2023
DSL Associate User Acceptance Testing Specialist
01.2019 - 01.2021
DSL User Acceptance Tester
01.2014 - 01.2019