Austin Shetler
Sioux City,IA
Summary
Results-driven Associate Claims Representative experienced in handling, investigating, and settling insurance claims. Delivered effective settlements through strong analytical skills and in-depth knowledge of insurance policies. Focused on advancing career in insurance industry by managing more complex claims.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Associate Claims Specialist
Great West Casualty
South Sioux City, Nebraska
05.2024 - Current
- Investigated and evaluated property and casualty insurance claims to determine coverage and liability.
- Evaluated coverage, liability, and loss details for claim decisions.
- Negotiated settlement of claims with claimants and attorneys to ensure fair outcomes.
- Documented claim activity in employer systems and case files.
- Attended continuing education classes in order to stay abreast of changes in industry standards.
FREELANCE ACCOUNTANT & ESTIMATOR
SFINGIGROUP
01.2023 - 04.2024
- Developed detailed estimates and conducted comprehensive bid reviews for multimillion dollar private homes to ensure competitive pricing.
- Performed job costing and provided budget reviews to assist project managers and ensure projects stayed within scope.
CUSTOMER SUCCESS SPECIALIST
WELLS FARGO
02.2020 - 12.2022
- Answered 90+ calls per day providing excellent customer service while assisting customers with their banking and financial needs.
- Consistently exceeded company KPIs.
- Led team meetings, coordinating with manager and offering insights to enhance team member performance.
ACCOUNTING INTERN
POWER ENGINEERS INC.
12.2018 - 08.2019
- Gained experience in all areas of accounting for a Top 5 engineering firm in power generation.
- Performed job costing for power generation projects of various sizes across the US.
- Took on projects of my own including data entry and modeling, journal entries, monthly reconciliations, and estimations.
ACCOUNTING/FINANCIAL ANALYST INTERN
WESTFALL STRATEGIES
08.2018 - 08.2019
- Collaborated with owner on strategic and financial planning for portfolio of companies with revenue from under 1 million to 75 million.
- Developed Pro Forma financial statements to analyze actual data and drafted reports to support strategic decision making.
Education
BA - Corporate Accounting
Arizona State University, W.P. Carey School of Business
Tempe, AZ 08.2016 - 01.2021
Skills
- Claims Processing
- Claims Management Software
- Claims documentation
- Liability investigation
- Settlement negotiation
- Data Analysis
- Advanced Excel
- Microsoft Office Systems
- Project Management
- Negotiation Skills
- Critical Thinking
- Multitasking
- Teamwork
- Adaptability
Timeline
Associate Claims Specialist
Great West Casualty
05.2024 - Current
FREELANCE ACCOUNTANT & ESTIMATOR
SFINGIGROUP
01.2023 - 04.2024
CUSTOMER SUCCESS SPECIALIST
WELLS FARGO
02.2020 - 12.2022
ACCOUNTING INTERN
POWER ENGINEERS INC.
12.2018 - 08.2019
ACCOUNTING/FINANCIAL ANALYST INTERN
WESTFALL STRATEGIES
08.2018 - 08.2019
BA - Corporate Accounting
Arizona State University, W.P. Carey School of Business
08.2016 - 01.2021