Amanda Mackelburg
Jacksonville,FL
Summary
Licensed Claims Adjuster and Associate Claims Specialist with deep knowledge of the property casualty claims industry. Solid abilities in developing objectives and strategies to settle property claims. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Associate Claims Specialist
Nationwide Mutual Insurance Company
03.2023 - Current
- Determines best course of action for handling each individual claim, with moderate direction and oversite. These options include but not limited to repair monitoring; process and handling of ALE; and process handling for receipt matching and RCV payments.
- Completes training necessary to promptly and effectively resolve claims. Adheres to high standards of professional conduct while providing delivery of superior claims service.
- Authorizes and/or approves all claims payments within delegated authority. Recommends, for approval, all claim payments beyond delegated authority per company practices and procedures.
- Verifies coverage and damage reports received from vendors and customers for accuracy and consistency.
- Initiates and conducts follow-ups using claims handling system or other related systems
- Audits bills for detection of possible fraud; refers findings to Special Investigations Unit as directed.
- Acquires and maintains required state and federal license and continuing education.
- Opens, closes and adjusts reserves in accordance with company practices to ensure reserve adequacy. Makes decisions within delegated authority as outlined in company policies and procedures.
- Ensures accurate application of policy coverage on claims and supplements using standard methodologies.
Catastrophe Account Manger
MJB Professional Consultants, LLC
09.2020 - 03.2023
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Enhanced client satisfaction by addressing problems with accounting, billing and service delivery.
- Developed pipeline to monitor sales progress and boost company revenue.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
- Managed over 50 customer calls daily.
- Negotiated with over 20 insurance companies and homeowners daily.
Storm Specialist Account Manager
Panhandle Preference, LLC
01.2018 - 03.2022
- Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion.
- Managed construction schedules to achieve adequate project labor coverage.
- Thoroughly reviewed material proposals and negotiated contracts.
- Kept detailed track of daily progress and productivity and analyzed data to identify and correct holdups.
- Put together estimates, specifications and other project documents.
- Managed over 50 customer calls per day.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
Education
Florida State College At Jacksonville
Jacksonville, FLAugusta Technical College
Augusta, GASkills
- Licensed Florida All Lines Claims Adjuster
- Policy Knowledge
- Work Planning and Prioritization
- Claims File Management Processes
- Settlement Management
- Property Claims
- Claims Investigation
- Casualty and Property Loss
Timeline
Associate Claims Specialist
Nationwide Mutual Insurance Company
03.2023 - Current
Catastrophe Account Manger
MJB Professional Consultants, LLC
09.2020 - 03.2023
Storm Specialist Account Manager
Panhandle Preference, LLC
01.2018 - 03.2022
Florida State College At Jacksonville
Augusta Technical College
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