Austin Simmons
Alma,AR
Summary
Certified Installation Technician with background in commercial and residential installations. Outstanding skills working in technical field to install systems, repair equipment and deliver solid customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Installation Technician
Vivint Smart Home
04.2018 - 12.2023
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Collaborated with sales teams to ensure seamless transition from sales to installation, enhancing overall customer experience.
- Streamlined workflow for faster job completion through effective communication with team members.
General Sales Associate
Hardbody Sports Nutrition
08.2015 - 04.2018
- Boosted sales revenue by establishing strong rapport with customers and identifying their needs.
- Consistently exceeded monthly sales targets through effective product recommendations and upselling techniques.
- Reduced customer complaints by providing exceptional service and addressing issues promptly.
- Expanded client base through proactive outreach, resulting in increased sales opportunities.
- Maintained an organized and visually appealing store environment to facilitate a seamless shopping experience for customers.
Supervisor of Operations
Family Fitness Centers
06.2015 - 04.2018
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
High School Diploma -
Fivay High School
Hudson, FL06.2016
Skills
- Diagnostic Abilities
- Repair Services
- Specialty Tools
- Installation Planning
- Telecommunications
- Work Inspection
- Issue Resolution
- Troubleshooting
- Outdoor Installations
- Project Management
- Customer Service
- Quality Assurance
Accomplishments
- Supervised team of 18 staff members.
- Achieved Rookie of the Year as well as Most Valuable Technician through effectively helping with summer install programs.
Certification
- Licensed Burglar Alarm/Fire Alarm Technician (Florida) - 2016/2018/2020/2022
- Licensed Burglar Alarm Technician (Maryland)- 2018
Timeline
Installation Technician
Vivint Smart Home
04.2018 - 12.2023
General Sales Associate
Hardbody Sports Nutrition
08.2015 - 04.2018
Supervisor of Operations
Family Fitness Centers
06.2015 - 04.2018
High School Diploma -
Fivay High School
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