Austin Simmons
Lewisburg,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Nordstrom Ebar
05.2023 - Current
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Sr. Barista
Nordstrom Ebar
08.2021 - 05.2023
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Served customers quickly and efficiently and created strategies to prevent delays.
Lead Barista
Legacy Coffee Company
07.2020 - 04.2021
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Bachelor of Science - Music Industry Studies
Greenville University
Greenville, IL2019
Skills
- Large Creative Capacity
- Excellent people skills
- Management
- Conflict-resolution
- Adaptability
- Works well under pressure
- Quick learner
- Approachable
- Detail oriented
- Strong communication skills
- Task Delegation
- Employee Scheduling
References
Philip Herron - Former Manager - 615-881-6712
Laura Sharp - Professional Friend - 615-970-1054
Zakk Oliver - Current Assistant Manager - 781-824-2386
Accomplishments
Cum laude in field
Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
Timeline
Assistant Manager
Nordstrom Ebar
05.2023 - Current
Sr. Barista
Nordstrom Ebar
08.2021 - 05.2023
Lead Barista
Legacy Coffee Company
07.2020 - 04.2021
Bachelor of Science - Music Industry Studies
Greenville University
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