Nicholas Johnston
Anniston,AL
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
10
10
years of professional experience
Work History
Assistant Manager
QuikTrip
Oxford, AL
07.2025 - Current
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Developed staff training programs to enhance team efficiency and service quality.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Implemented promotional strategies that increased sales and customer engagement during peak hours.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Operations Admin II
Fedex Ground
Eastaboga, Alabama
09.2022 - Current
- Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.
Package Handler
Fedex Ground
Eastaboga, Alabama
08.2020 - 09.2022
- Responsible for handling packages, setting up trailers, small maintenance on scanners, unloading and loading trailers
Associate/Cashier
Walmart
Oxford, Alabama
06.2018 - 12.2019
- Responsible for but not limited to running a register, handling money on the register, customer service, self-checkout, OGP (online grocery pickup), garden center, sporting goods, electronics, cart associate, stocking shelves, helping the customers, making sure customers are satisfied with the service what we provided.
CLC Attendant
Parker Memorial Baptist Church
Anniston, Alabama
08.2016 - 12.2016
- Responsible for greeting guest, opening/closing the CLC, security of the CLC and of the guest of the CLC, Monitoring security cameras, paperwork (if needed) cleaning and maintaining policies of the CLC
Education
High School Graduate -
Anniston High School
01-2018
Associate of Science - Informational Technology
Eastern Gateway Community College
01-2022
Skills
- Experienced with strong knowledge, but not limited to, Microsoft Word, PowerPoint, Microsoft Office, Microsoft Excel, building computers, general computer maintenance, Work with computers, 2 years of Retail experience, slight office/desk work experience, minor experience in security, great handling in all electronic devices, able to multitask efficiently and effectively Experience in strong customer service and customer service communication skills, currently in college for Informational Technology/Computer Science, Computer Networking Network Support Capacity to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Capable of computing rate, ratio, and percent and to draw and interpret bar graphs Computer Web Design (2 years) Knowledge of the entertainment software industry Writing, Able to type 80WPM, Strong familiarity with handheld devices or handheld games/game consoles Knowledgeable With computers, computer hardware, software applications ex Excel, Word, PowerPoint On location modeling experience, modeling, work with modeling creative team Experience in managing a team or small group of employees Experience in administration or any task involving administration
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Time management
- Retail operations
Timeline
Assistant Manager
QuikTrip
07.2025 - Current
Operations Admin II
Fedex Ground
09.2022 - Current
Package Handler
Fedex Ground
08.2020 - 09.2022
Associate/Cashier
Walmart
06.2018 - 12.2019
CLC Attendant
Parker Memorial Baptist Church
08.2016 - 12.2016
High School Graduate -
Anniston High School
Associate of Science - Informational Technology
Eastern Gateway Community College