Austin Smith
Crown Point,IN
Summary
Dynamic and dedicated professional with experience at Costco Wholesale Corp, excelling in customer service and problem-solving. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in maintaining a clean, organized workspace, consistently reducing wait times and fostering a positive shopping environment.
Overview
5
5
years of professional experience
Work History
Cashier’s Assistant
Costco Wholesale Corp
Merrillville, IN
11.2020 - Current
- Assisted customers with transactions, ensuring accurate payment processing and receipt generation.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Collaborated with team members to ensure efficient operation during peak hours.
- Learned company policies and procedures to provide informed support to customers.
- Handled customer inquiries, resolving issues promptly to maintain satisfaction.
- Utilized point-of-sale systems for processing transactions and managing inventory levels.
- Participated in training sessions to improve skills in cash handling and customer service.
- Supported promotional activities by informing customers about ongoing sales and offers.
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Bagged items securely to minimize breakages and reduce losses.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Retrieved items for customers and verified prices.
- Answered questions about store policies and addressed customer concerns.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
- Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
- Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
Education
High School Diploma -
Portage High School
Portage, IN05.2020
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Patience and empathy
- Store cleaning
- Product scanning
- Basic math
- Reliability and punctuality
- Flexible schedule
- Critical thinking
- Professional appearance
- Relationship building
Timeline
Cashier’s Assistant
Costco Wholesale Corp
11.2020 - Current
High School Diploma -
Portage High School